Maria Ferrer Email & Phone Number

London, England, United Kingdom

- Create and implement internal communication strategies and KPIs that align with the organization's goals and values.- Produce engaging internal communication content and ensure it is consistent with the organization's branding.- Oversee the company intranet, distribution channels, and communication platforms ensuring they are updated, and contain relevant information for the target audience.- Collaborate with other departments supporting overall organization objectives.- Plan and execute initiatives to enhance employee engagement, motivation, and satisfaction.

London, United Kingdom

- Responsible for the commercial project for my activity and actions taken to satisfy my customers achieving a reduction of the contact rate by 4 points- Recruited, trained, managed and developed 28 team members- Challenged the team organization by increasing our availability to customers almost 24/7 while being present in more convenient channels (chat and social media)- Performance management of all team members through monthly individual meetings setting Personal Development Plans to achieve individual and team goals- Administration of all employee’s life cycle (recruitment, training, retention, development and termination) keeping all HR data up to date- Managed my profit and loss account ensuring the sustainability of my business- Coaching of 2 store managers by helping them to reflect on their own responsibilities and challenging them to achieve their priorities with success

London, United Kingdom

- Responsible for accounting tasks such as booking invoices, validating weekly payments and expenses, depositing cash and cheques, reconciling payments, forecasting and analysis, preparation of weekly and monthly reports and monthly/yearly closings- Creator of the first Omni commerce report providing visibility to the stores about their online performance which was the most viewed online report within the company- Creator of catchment area analysis to help the stores to identify potential customers that live within a radio of 30 minutes from the store- Managed the profit and loss account ensuring the sustainability of the Ecommerce business model and its logistic side- Responsible for the accounting tasks of 12 countries with presence only in Ecommerce (Decathlon Internet Sales Limited)

Sheffield, United Kingdom

- Managed the profit and loss account of my department and set the yearly economic objectives- Guarantee sustainability of my department through forecasting and putting in place commercial actions- Recruited, trained, managed and developed 8 team members while achieving an annual TO of £1.5 million (TO growth of 18%)- Manage all HR processes by maintaining employee files and ensuring all information was up to date ensuring all Data Protection Regulations were followed at all times and deadlines were met- Reward and performance management of all team members through monthly individual meetings setting Personal Development Plans to achieve individual and team goals- Produce and present a variety of ad hoc reports and action plans to employees and managers- Administration of all employee’s life cycle (recruitment, training, retention, development and termination) keeping all HR data up to date

Sheffield, United Kingdom

- Satisfy customers by selling products/services and offering a solution to their needs- Ask to become store delivery manager due to great performance, providing an increase of the efficiency rate on the delivery process - Guarantee stock availability