Transact First/Pepper Pay: Optimized development practices by leveraging data-driven insights, resulting in a 70% reduction in development time for user stories and a 50% decrease in bug rates. Used ROI analysis to prioritize improvements, streamlining the product delivery process and enhancing overall efficiency.AMSA (Antofagasta Minerals): Successfully implemented Scrum from the ground up, providing comprehensive training for developers, project managers, and stakeholders. Applied frameworks from “Escaping the Build Trap” to ensure that requirements were captured effectively, leading to precise user stories that aligned with business objectives.Simply: Collaborated closely with the Product Owner to build the first MVP, using a framework similar to that in “Traction” to define user personas, implement feedback loops, and shape the value proposition. Ensured that every decision was backed by context, data, and ROI analysis, aligning the product with market needs and driving customer satisfaction.

Learndot Enterprise LMS: Enhance the Training Credit UI, obtaining 35% more transactions. Implement gamification in the certification program. Increase and help the customers to reach more than 2 million enrollments.Main customers : Atlassian, Elastic, Mulesoft, Splunk, Databricks, Monetate, Cloudera, Pentaho, Snowflake.Publisher from Confluence Cloud to Salesforce: Revamped the UX/UI to reduce the time-to-value (TTV) and increase engagement. The new TTV was reduced from 11 min to 3.k4/4 starts in Atlassian MarketplaceSurveys for JSM: Conducted user research, created personas, journey maps, wireframes, prototypes, and testing. For the MVP, the user stories were created, the backlog prioritized, and synced the go-to-market. The new features increased the response rate by 400% and decreased escalations by 35%.k4 starts in Atlassian MarketplaceConnector for Workplace & Jira: Collected qualitative and quantitative data from the current implementation to increase the usage and improve the experience of the customers.Connector for Venafi and Jira: Definition of user stories and lead the MVP. This connector reduces the lead time from days to seconds.

Plan Lechero Watt’s - Watt’s S.A. Led user research to develop user personas, customer profiles, and journey maps, guiding the successful implementation of the MVP. Spearheaded stakeholder interviews, end-user testing, sprint reviews, ensuring alignment with business goals and user needs.bCode Machines - Casino Monticello: Revamped bCode machines, optimizing their performance to support parallel campaign execution and implementing key UX/UI enhancements. This project achieved a 170% ROI for the casino, demonstrating significant business impact.Mystery Shopper Software - IQ360: Conducted comprehensive stakeholder interviews and design reviews, enabling the company to scale its mystery shopper operations. Enhanced synchronization between mystery shoppers and customers, resulting in timely reports and actionable insights that drove customer satisfaction.

CODELCO - World class suppliers: Developed an innovative belt that monitors vital signs for underground miners, providing real-time data to enhance safety. This solution significantly reduced casualty risks and improved response times for medical assistance. Led user research and designed a Data Dashboard, enabling seamless real-time monitoring and decision-making.