• Performed black box testing on Salesforce1 using Android, iOS and Blackberry mobile devices• Performed functional, regression, exploratory, accessibility, sanity and split (A/B) testing• Tested user access features of product by verifying permission sets were functioning correctly • Performed cross browser testing on various versions of Chrome, Firefox, Internet Explorer and Safari• Executed test cases and logged bugs through Salesforce's internal bug tracking system• Created and maintain test cases• Collaborated with development teams to discuss test cases, provide updates and answer questions• Trained new hires to perform at same level in a fast paced environment

• Managed a QA team of five testers and one QA lead• Created structure for Mobile QA department by defining QA's role within organization, implementing processes that improve reporting (written and verbal) and implementing tools to be used for testing• Created test strategy for accomplishing goals• Created test cases to cover all aspects of applications• Set up QA department to test first Android application by creating instructional documentation, training staff and implementing tools to be used for installing builds, capturing data logs, throttling network connection speeds and checking analytics• Collaborated and worked closely with production and development teams to ensure QA scheduling was on track with sprint obligations• Managed QA budget

• Performed black box (manual) testing on Salesforce mobile application on iOS, Android, Windows and Blackberry devices• Executed test cases and logged bugs through Salesforce's internal bug tracking system• Collaborated with development teams to discuss test cases, provide updates and answer questions• Maintained inventory of devices by preparing devices for check out and tracked borrowed devices from library• Trained new hires to perform at same level in a fast paced environment

• Tracked and managed incoming bugs, ensured they met bug quality standards, checked for duplicates, and routed to the appropriate components• Coordinated, drove and took notes for program wide BRB meetings with individual teams• Performed analysis and queried data from other systems to answer questions around defect management• Tracked and communicated seed blocking issues• Developed bug reports• Processed daily bug movement from builds

• Drove the QA strategy and execution of applications for iOS and Android devices• Reviewed game design and created test plans• Managed QA Testers• Set QA priorities• Developed, executed and maintained test cases for manual testing and reported and tracked issues through resolution• Worked closely with developers to understand system internals and developed gray-box and white box test plans• Analyzed and escalated critical QA issues to the manager• Coordinated with producers • Performed deep root –cause analysis of defects, including the examination of logs and direct databases and recreation of defects with minimum case scenarios• Developed and maintained QA metrics and reporting

• Liaison between Format QA and external groups such as Publisher Relations, First Party Release Managers, PlayStation Network Group, Developer Support, Legal, Executives and counterparts in Europe and Japan to resolve issues and answer questions related to titles in all stages of the submission process• Managed 90+ publisher accounts, created timelines, maintained constant tracking of titles in test, coordinated day-to-day operations, and ensured timely release of titles• Effectively applied QA methodologies and enforced project standards• Provided resources for projects and access to databases• Reviewed release deliverables such as Accountability and Analysis reports• Released titles to manufacture and/or to PlayStation Network for publish and coordinated trophy/patch deployment dates• Performed title forecasting, planning and data-gathering

• Created documentation for Bug writing format and conducted training• Provided resources and delegated lead responsibilities to testers• Tested software for PlayStation, PS2, PSP and PS3 game consoles• Checked titles for TRC and Guideline violations, created test plans and created Bug reports• Assisted and supervised the work of testers and reviewed Bug reports• Reviewed game design, evaluated early builds of games and provided feedback to Publishers• Tested video playback functionality on the PS2• Provided input to the Director concerning testers' work performance, ideas on how to improve the department and other issues• Filled-in for the Director and Supervisor: managed the Format QA department, worked directly with Account Coordinators and Managers, attended staff meetings and provided current status on department issues, and provided answers to Third Party developers• Led and managed a group of testers on the deadline-driven backwards compatibility of hardware• Filled-in as Tech Coordinator: maintained database, performed technical checks on titles submitted by Third Party and First Party Developers• Trained newly hired Staff QA Analysts, and full time and temporary testers• Maintained employees' performance records for use by the Manager for possible promotion and/or quarterly review