Collaborated with the Counseling and Psychological Services department to implement the technical requirements for Timely Care, a 24/7 virtual health service for UTEP students. Additionally, created an online reservation system using Microsoft Power Platform for their communications hubs installed across campus. These hubs are for students who need to have a private and secure space for sensitive conversations with counselors and professors via an online meeting platform.Developed a dozen strategies for the Technology Support department focusing on improving faculty experience with classroom technology, increasing access to technology resources for student success, enhancing customer service, improving student engagement, and increasing efficiencies with the management of all university endpoint computing devices.Leveraged an existing contract with Adobe to include access to Adobe Express Premium for all UTEP community at no additional cost. Thousands of UTEP students create animated graphics, videos, and student portfolios with Adobe Express tools. As part of this contract renegotiation, Adobe Creative Cloud All Apps is more affordable than before for our UTEP students, faculty, and staff.Motivated by my analysis of the impact of learning technologies on student engagement, I worked with university leaders to create the framework for the Student Engagement with Technology Institute (SETI). SETI is now a faculty development opportunity offered by the Institute for Scholarship, Pedagogy, Innovation, and Research Excellence.Identified an infrastructure requirement for the LMS to aid academic leaders in understanding teaching and learning from the course-to-program-to-institutional levels. With the implementation of this requirement, we have set up the foundation to integrate with other tools used in institutional evaluation and accreditation.

Migrated close to 1,500 advanced survey creators to a new campus’ centralized survey platform, which resulted in about $178,000 in savings while still meeting all the user needs.Provided leadership in a pilot initiative to make courses more affordable to students. The goal was to reduce or eliminate the cost of commercial textbooks in selected courses. This initiative saved students nearly $200,000 in textbook related costs. It also helped to formalize a campus-wide effort on the adoption of Open Education Resources (OER).Created and executed strategies aimed to increase the adoption of learning technologies. Successfully increased adoption by faculty of Blackboard Learn by promoting built-in or integrated tools with an impact on student success. Examples are Retention Center (early alert system), Lockdown Browser for E-Exams, Collaborate Ultra to facilitate synchronous teaching, and iClicker Cloud for student engagement.