Francisco Roa Email & Phone Number

Barcelona, CT, ES

Colombia

Led a team of Customer Support Analysts in Argentina, the Caribbean, and Central America and spearheaded projects across Latam countries to drive the automation tools and processes to enhance customer experience and gain sustainable competitive advantages.

Colombia

Led Channel Sales Operations Analysts team across eight Adopt Countries (Argentina, Chile, Ecuador, Panama, Guatemala, Honduras, El Salvador, and Bolivia) towards the improvement of the administrative and operational processes, implementing efficient and agile working methods, emphasizing sustainable results to enhance the business relationship with.

Colombia

• Promoted business growth by optimizing administrative and operational management processes with distributors in Ecuador.
• Analyzed sales goals, budgets, revenue, forecasts, and special discounts in alignment with the Commercial Policy.
• During the first year, incorporated the Channel Sales Operations role within the new sales structure, and achieved a 73% improvement in the experience and support of operating processes with distributors.
• Support the Credit and Collection management with distributors for accurate credit information, and verify Account Statements to minimize impacts due to short payments and overdue debts.
• Boosted customer service levels during the Salesforce CRM rollout to resolve customer inquiries.

• Performed as a consultant executing a business plan for the Board of Directors, organizing the company’s structure, processes, and strategic goals across marketing, operations and finance.
• Analyzed best business practices within the industry to identify areas for improvement.
• Defined procedures and processes aimed at enhancing production output and efficiency.
• Guided the setup of a portfolio of services, ensuring customers perceived them as value-added.
• Developed the company’s mission, vision, and value statements.
• Established key performance indicators (KPIs) and implemented a control dashboard.

Colombia

• Radian Colombia offers consulting services to utility companies to execute their operations (financial, environmental, and social sustainability management).
• Managed administrative, accounting, procurement, and human resources procedures in alignment with company policies and industry best practices.
• Developed Key Performance Indicators (KPIs) to measure cost savings, revenue growth, purchase requisition turnaround time, warehouse inventory control, and employee headcount management.
• Successfully managed integrating approximately 100 employees from an outsourcing contractor into the company’s headcount.
• Achieved an overall 30% reduction in expenses across various collaborative project milestones with Valledupar's municipal water and sewage enterprise.
• Analyzed financial statements, monitored the annual budget closely, and facilitated contracts with vendors and suppliers.

Colombia

• Martinez & Gianni was a real estate company that offered project management for civil and architectural works for the private and public sectors. I supported finance, and sales processes in activities such as strategic.
• Developed and presented a business plan to the General Manager, focusing on new policies and procedural implementations for the HR and Finance departments.
• Conducted thorough business and market research to assess the company’s position, identifying strengths and weaknesses within the real estate market.
• Achieved a 25% reduction in fixed costs and a remarkable 32% increase in real estate sales during 2015.
• Improved the closure rate of Leasehold contracts by 51% in 2017.
• Cultivated strategic partnerships with advertising companies, insurance, construction firms, and digital services.

Bogota, D.C., Capital District, Colombia

• Key Accomplishments:
• Execute the market study and bidding process for Webinar software to be used during the presentations of the Minister of Finance with the local and international community.Key Responsibilities:
• Supported and encouraged the communication channels with the investment community, rating agencies and agents of the capital markets, in regard to macroeconomic, fiscal, and public debt information.
• Reviewed and translated presentations coordinated by the Deputy of Investor Relations.
• Weekly financial analysis and summaries of reports issued by banks and economic rating agencies.
• Handled investor’s databases and customer service requests.

Bachelor Of Science, Economía

Activities and Societies: Seedlings of Research of the Economics Faculty Focus on Labor Economics, Economic Development and Economic.

High School Diploma