Francisco Fabian Jancke Costa Email & Phone Number

Caxias Do Sul, RS, BR

Farroupilha, Rio Grande Do Sul, Brasil

Montenegro, Rio Grande Do Sul, Brazil

• Key Achievements:
• Restructured the IT department, bringing it closer to the business areas and transforming it from a support function into a strategic area of the company;
• Implemented a culture of innovation, developing individuals to have a continuous improvement mindset and demystifying digital transformation;
• Implemented a culture of information security, training individuals to adopt secure behavior in using technology solutions through workshops, training, and tests;
• Implemented IT governance processes, ensuring compliance with LGPD, external audits requirements, ISO 9001, and FSSC 22000 certifications;
• Migrated the on premise infrastructure to Azure cloud, along with necessary systems adjustments due to the infrastructure architecture change;

Porto Alegre, Rio Grande Do Sul, Brazil

• Key Achievements:
• Responsible for meeting the scope and deadline for the first transaction and Go Live of the project in Mexico, as well as negotiating and defining the MVP scope in Poland;
• Structured the SMPS program based on an agile framework for data, infrastructure, security, systems, and transactions squads;
• Implemented methodology for project tracking and reporting to the Santander Group and its clients.

Porto Alegre, Rio Grande Do Sul, Brazil

• Key Achievements:
• Implementation of PMO based on PMI methodology;
• Management of strategic projects such as PCI-DSS certification, implementation of TEF and eCommerce solutions, SmartPOS, Electronic Accreditation, BIN 2 MasterCard, Siebel implementation, migration of database.
• Migration from waterfall to agile methodology, piloting with the Portals squad;
• Implementation of methodology for project tracking and reporting to the board and clients.

Porto Alegre, Rio Grande Do Sul, Brazil

• Key Achievements:
• Assisted in hiring the team responsible for taking over the operation support of Dell systems, ensuring coverage for Brazil and the United States time zones;
• Gathered knowledge from teams in the United States, Malaysia, and Ireland, and transferred that knowledge to the new teams in Brazil;
• Implemented a knowledge sharing culture among teams through the creation and sharing of articles;
• Created indicators and monitored the performance of support teams in Brazil.

Porto Alegre, Rio Grande Do Sul, Brazil

• Key Achievements:
• Negotiated with involved departments and defined the scope of projects such as DFS (Dell Financial Services), DPS (Dell Professional Services), and DOMS (Dell Order Management System);
• Negotiated with departments for the decommission of legacy systems and migration to Dell's global systems.

Porto Alegre, Rio Grande Do Sul, Brazil

• Key Achievements:
• Developed a fleet monitoring platform integrated with Google Maps;
• Developed a dynamic website creation system that allowed the provision of a dynamic website in less than 24 hours, something unprecedented at the time.

Executive Mba, Leadership And Innovation

Postgraduate Degree, People Management

Bachelor'S Degree, It Management