Francisco Fabian Jancke Costa Email & Phone Number

Caxias Do Sul, Rs, Br

Farroupilha, Rio Grande Do Sul, Brasil

Montenegro, Rio Grande Do Sul, Brazil

Key Achievements:• Restructured the IT department, bringing it closer to the business areas and transforming it from a support function into a strategic area of the company;• Implemented a culture of innovation, developing individuals to have a continuous improvement mindset and demystifying digital transformation;• Implemented a culture of information security, training individuals to adopt secure behavior in using technology solutions through workshops, training, and tests;• Implemented IT governance processes, ensuring compliance with LGPD, external audits requirements, ISO 9001, and FSSC 22000 certifications;• Migrated the on premise infrastructure to Azure cloud, along with necessary systems adjustments due to the infrastructure architecture change;• Implemented Microsoft 365 solution and standardized communication and collaboration software;• Implemented technological security tools and processes based on CIS controls;• Implemented ITIL methodology for asset, incident, change, and problem management;• Reduced IT OPEX by 24% through technology vendors review and scope adjustment;• Initiated and led the adoption of analytics for intelligent data usage;• Initiated and led the implementation of Salesforce for the Commercial, Financial, and Quality departments.

Porto Alegre, Rio Grande Do Sul, Brazil

Key Achievements:• Responsible for meeting the scope and deadline for the first transaction and Go Live of the project in Mexico, as well as negotiating and defining the MVP scope in Poland;• Structured the SMPS program based on an agile framework for data, infrastructure, security, systems, and transactions squads;• Implemented methodology for project tracking and reporting to the Santander Group and its clients.

Porto Alegre, Rio Grande Do Sul, Brazil

Key Achievements:• Implementation of PMO based on PMI methodology;• Management of strategic projects such as PCI-DSS certification, implementation of TEF and eCommerce solutions, SmartPOS, Electronic Accreditation, BIN 2 MasterCard, Siebel implementation, migration of database technologies, among others;• Migration from waterfall to agile methodology, piloting with the Portals squad;• Implementation of methodology for project tracking and reporting to the board and clients.

Porto Alegre, Rio Grande Do Sul, Brazil

Key Achievements:• Assisted in hiring the team responsible for taking over the operation support of Dell systems, ensuring coverage for Brazil and the United States time zones;• Gathered knowledge from teams in the United States, Malaysia, and Ireland, and transferred that knowledge to the new teams in Brazil;• Implemented a knowledge sharing culture among teams through the creation and sharing of articles;• Created indicators and monitored the performance of support teams in Brazil.

Porto Alegre, Rio Grande Do Sul, Brazil

Key Achievements:• Negotiated with involved departments and defined the scope of projects such as DFS (Dell Financial Services), DPS (Dell Professional Services), and DOMS (Dell Order Management System);• Negotiated with departments for the decommission of legacy systems and migration to Dell's global systems.

Porto Alegre, Rio Grande Do Sul, Brazil

Key Achievements:• Developed a fleet monitoring platform integrated with Google Maps;• Developed a dynamic website creation system that allowed the provision of a dynamic website in less than 24 hours, something unprecedented at the time.

Executive Mba, Leadership And Innovation

Postgraduate Degree, People Management

Bachelor'S Degree, It Management