Fernando Queirós Email & Phone Number

Lisbon, PT

Lisbon, Portugal

Leading an internal transformation program regarding the Customer Service Management, focusing on the 4 fundamental dimensions: People, Processes, Technologies and Partners.

Lisbon Area, Portugal

• Accountable for the Customer relationship
• Development of Account Plans / Business Plans, aligned with Customer's goals and requirements, as well with my Company strategic goals;
• Identification of new opportunities (prospecting) in current and new Customers
• Qualification of business opportunities
• Qualification of new Customers
• Compliance with the Customer’s compliance obligations, strategic goals and market trends

Lisbon Area, Portugal

• Engagement Manager for African Market (except Angola and Mozambique)
• Business Strategy and Development
• Financial Management
• Partner Management
• Technical and Manufacturer Partner Management
• Project Director

Lisbon Area, Portugal

MBA SISTEMAS DE INFORMAÇÃO E EMPREENDEDORISMOMore info: https://liss.ulusofona.pt/executivos/mba-si/I'm responsible for the "IT Governance" and "Risk Management" subjects, based on the most relevant International Frameworks and Standards as for instance ISACA CobiT, ISO 31000 and others.

Lisbon Area, Portugal

• Financial Management of the Business Unit
• Operational Management of the Business Unit
• Partner Management
• Projects and Commercial 4Cast
• Development of the IT Management offer
• Participation in sales cycles with sales teams

Lisbon Area, Portugal

Preparation and delivery of Design Thinking sessions to Company resources and in some cases to Customers

Luanda, Angola | Lisbon, Portugal

• Development of the Managed Services offer in Angola
• Development of the IT Management offer in Angola
• Participation in the sales cycles with Sales teams in Angola
• Analysis and design of solutions and services
• Development and discussion of Business Proposals

Lisbon Area, Portugal

• Development of the IT Management offer
• Participation in sales cycles with Sales team
• Analysis and design of solutions to address commercially with the customers
• Development and discussion of Commercial Proposals
• Team Management
• Partner Management

Lisbon Area, Portugal

• Design and implementation of solutions related to management systems: Corporate Governance of IT (ISO / IEC 38500); IT Service Management (ITIL, ISO / IEC 20000); Information Security (ISO / IEC 27001, ISO / IEC.
• Design and implementation of IT Processes, with Security Controls, according to Service Management and IT Governance, in compliance with the above international standards and the CobiT framework - Control Objectives.
• Support to the functional and technical specification of technology platforms that sustain management and process implementation solutions
• Definition of IT Risk Management and Information Security Risk Methodologies in accordance to ISO / IEC 27005 and ISO 31000
• Auditor and trainer
• Development of the IT Governance & Audit offer

Lisbon Area, Portugal

• IT Audit / Internal Control
• Project / Team Management
• Consulting in: Operational Risk Management (ISO 31000 and RAM: Risk Assessment Model, for the Bank of Portugal); ISO 20000 (IT Service Management) standard; ISO 27001 (Information Security Management) standard; ITIL V2.

Lisbon Area, Portugal

• Team Management
• Functional analysis of BPM systems
• Functional Analysis of Document Management Systems
• Consulting in process automation, digitization and documents projects and document management

At XEROX PORTUGAL, accomplished the functions of Systems Analyst and Pre-Sales Specialist. Was responsible by all the technical pre-sells cycle, projects implementation and support, which fall upon high volume printing systems. Objectives included the reach of selling targets.

Accomplished the function of Systems Analyst and Pre-Sales Consultant. I was responsible for the development, implementation, customization, maintenance and customers training in the Kodak Business Imaging Systems (Documents scanning and Microfilm).

Prepared and taught curses of the European Social Fund for local networks and hardware technicians. Those courses had an average duration of 3 months and a theoretical and practical component, which included subjects like communication networks, microprocessors design and programming, IBM-PC architecture, communication protocols, digital systems.

Accomplished the function of Sales Consultant of information systems at XECOMPEX, a XEROX Portugal authorised dealer.

Engineer

Education record

Education record

Teacher