Felicia Dane Email & Phone Number

Wilkes-Barre, Pa

Oversees the management and maintenance of the organization’s electronic medical records system for Mental Health and Primary Care services, which includes the overall electronic medical record, clinical workflows and documentation, electronic prescribing, scheduling, billing, reporting, and other practice management functions. Develops, coordinates and prioritizes the development of new system functionality for the EHR and ensures that development supports the organization's overall strategic goals. Tests and coordinates all system upgrades and major build deployments. Serves as the EHR subject matter expert, working with staff to ensure the EHR software is configured to best map to clinical and business needs.Manages staff that are responsible for systems development and programming, corporate systems training and support. Works collaboratively to develop processes to train medical and behavioral health providers and staff throughout the entire organization in the use of the EHR software. Knowledge of medical and mental healthcare insurance billing, including Managed Care, CPTs, Regulations and HIPAA compliance

Pittston, Pennsylvania

Managed on-site staff and was responsible for overseeing operations, sales support, and lead management for multiple telecommunication call centers nationwide. Trained new and existing staff on systems, processes, and compliance requirements. Managed and customized internal sales tracking systems, including SQL and Microsoft Access databases. Responsible for computer and network setup, routine maintenance, and troubleshooting. Maintained, manipulated, distributed, and analyzed lead data for assigned projects and monitored back-end operations of call-center CRM systems.

Jessup, Pa

Performed functions as a support representative for all sales staff. Maintained a database of business prospects for the service, sales and marketing departments. Responsibilities included, but are were not limited to, monthly marketing correspondence to prospective customers, sales reporting and analysis, cost analysis, public relations, and office and customer service duties.

Wilkes-Barre, Pa

Maintained a client-base of new and existing clients. Pro-actively ensured customer satisfaction regarding wireless services, equipment, and overall account maintenance. Provided training to customers when necessary and provided quality customer service while up selling and retaining all accounts.

Master’S Degree, Information Technology, 4.00

Bachelors, Business Administration

Activities and Societies: International Business Club

Bachelors, Accounting/Minor In Finance

Activities and Societies: Accounting Club