Faye Calubayan Email & Phone Number

• Facilitates client meetings to understand and address software-related issues and enhancement requests, ensuring clear communication and timely resolutions• Coordinates closely with developers to prioritize and implement corrections and feature enhancements, optimizing the software to meet client needs• Manages and creates detailed process documentation, ensuring accuracy and consistency for internal use and client reference• Actively supports the startup environment by adapting to dynamic needs and providing solutions that align with the company's goals

National Capital Region, Philippines

• Lead stakeholders from different departments in the company in process discovery, processimprovement, and process standardization which helped them identify and execute improvements in theirprocesses and achieve their KPI targets• Created the Business Process Management Team BPMN 2.0 Playbook to standardize the procedure documentation process of the team using LucidChart software• Took part in the preparation of training materials for process improvement including SIPOC template for our team training on process improvement

Quezon City, National Capital Region, Philippines

• Lean-Agile Coach: guided plant personnel in the adaption of Agile ways of working and assisted them through sharing knowledge related to Six Sigma methodologies• AraLEAN Program Manager: launched and managed the training program of the Lean Manufacturing team for plant personnel across all plants in the Philippines• Supported plants in Lean initiatives including, but not limited to loss mapping, work process improvement, and savings tracking

Laguna, Calabarzon, Philippines

• Quality Assurance: conducted failure points analysis using Ishikawa analysis, process mapping,benchmarking, and technical analysis among others, and managed process improvement projects aspreventive countermeasures for defects and loss occurrences• Process Engineering: verified new machines, materials, and work method in the process, and conductsregular review and revision of process work instructions in consideration of employee safety, productquality, and work efficiency, among others in compliance with ISO requirements