Felix Del Nogal Sanchez Email & Phone Number

España

-Provide comprehensive IT support to various clients and projects, both remotely and on-site.-Assist IT department in delivering exceptional customer support and services.-Analyze issues promptly and develop effective resolutions in a timely fashion.-Act as a reliable backup for the IT staff, particularly during the absence of 2nd level IT staff due to vacations or other leaves.Projects :Conducted hardware refreshment projects for multiple AVASO clients between 2020 and… Show more -Provide comprehensive IT support to various clients and projects, both remotely and on-site.-Assist IT department in delivering exceptional customer support and services.-Analyze issues promptly and develop effective resolutions in a timely fashion.-Act as a reliable backup for the IT staff, particularly during the absence of 2nd level IT staff due to vacations or other leaves.Projects :Conducted hardware refreshment projects for multiple AVASO clients between 2020 and 2023.Upgraded and enhanced hardware components to improve system performance, reliability, and security.- Minimized disruption and downtime by executing the projects with minimal interruption to users' daily activities, ensuring a smooth transition to the new hardware.- Improved user productivity by providing updated hardware that met their work requirements, enabling more efficient and effective work.- Coordinate with onsite contractors when additional facility support is required.- Monitor the status and resolution time of reported issues closely to ensure timely resolution.- Maintain regular communication with customers to ensure their concerns are addressed and provide proper follow-up.Office Relocation and IT Services Coordination Project (2022-2023):Successfully managed the movement of the company to a new office location, overseeing the entire process from planning to execution.Successfully moved the company to a new office location with minimal disruption to business operations.Coordinated the installation and configuration of all IT services, including telecom, servers, workstations, and videoconference rooms, to ensure a fully functional and efficient IT environment.Monitored and maintained the performance and reliability of all IT systems, addressing any issues promptly to minimize downtime.Provided comprehensive training and support to staff members, enabling them to quickly adapt to the new IT setup and maximize productivity. Show less

Caracas

As a Project Manager at Chevron, I led high-impact projects, demonstrating strong leadership, strategic planning, and stakeholder management skills. Key responsibilities and achievements include:Project Planning: Developed tailored project plans and scopes.Team Leadership: Led teams to maximize efficiency and stakeholder satisfaction.Budget Management: Managed budgets and delivered financial reports.Procurement: Directed procurement activities, ensuring policy… Show more As a Project Manager at Chevron, I led high-impact projects, demonstrating strong leadership, strategic planning, and stakeholder management skills. Key responsibilities and achievements include:Project Planning: Developed tailored project plans and scopes.Team Leadership: Led teams to maximize efficiency and stakeholder satisfaction.Budget Management: Managed budgets and delivered financial reports.Procurement: Directed procurement activities, ensuring policy adherence.Compliance & PMO: Ensured compliance and supported PMO in tracking projects.Risk Management: Identified and mitigated risks.Key Achievements:IT Infrastructure Project: Delivered a new building IT infrastructure project in Puerto La Cruz City on time and within budget, achieving zero incidents and downtime. Received exceptional feedback from stakeholders.NAS Solution Implementation: Implemented a NAS solution for Chevron Venezuela, achieving a 30% budget saving through strategic collaboration with providers.Data Center Development: Led the design and implementation of a new data center in Caracas, achieving 99.9% reliability and Tier 3 certification, with zero downtime.Global Helpdesk Infrastructure: Implemented helpdesk infrastructure for Chevron’s Latin American branch, adhering to ITIL principles, and led the project in Venezuela.Throughout these projects, I demonstrated exceptional project planning and budget management skills, ensuring efficient procurement coordination and strict compliance. My proactive risk management was crucial in maintaining project stability. Beyond my technical expertise, I excel in leadership and stakeholder management, fostering a collaborative team environment and ensuring strategic alignment. My team supervision and strategic planning capabilities consistently drive project success, supported by effective communication and problem-solving skills Show less

Caracas

Advanced Support Leadership: Coordinated and led support for 900 PCs and 80 HP GIL servers, boosting operational efficiency by 15% and achieving 99.9% system reliability.IT Plan Implementation: Aligned IT initiatives with business goals, meeting time and budget targets through effective team coordination. Maintained project deviations within 5%, ensuring a safe, incident-free environment and operational excellence.IT Needs Assessment: Identified IT needs based on business drivers… Show more Advanced Support Leadership: Coordinated and led support for 900 PCs and 80 HP GIL servers, boosting operational efficiency by 15% and achieving 99.9% system reliability.IT Plan Implementation: Aligned IT initiatives with business goals, meeting time and budget targets through effective team coordination. Maintained project deviations within 5%, ensuring a safe, incident-free environment and operational excellence.IT Needs Assessment: Identified IT needs based on business drivers, evaluated and tested IT products, and coordinated acquisitions in compliance with corporate procurement agreements. Oversaw seamless installation and configuration of IT hardware and software, ensuring optimal performance and continuous operations.Data Center and Telecom Infrastructure: Led the coordination and maintenance of data center and telecom room infrastructure, ensuring 99.99% system reliability and optimal performance. Managed hardware, environmental monitoring, and technical support activities.Infrastructure Services Administration: Managed the administration and maintenance of essential infrastructure services, ensuring high performance and reliability. Key responsibilities included:Microsoft Technologies: Optimized and maintained Exchange Server, Windows 2003 Active Directory, Systems Management Server, File and Print servers, Web servers with IIS 6.0, SQL Server 2005, and Terminal Server, ensuring 99.99% system reliability.Database and Backup Solutions: Enhanced backup and restore processes using Oracle 11 Database Server and EMC Networker 6.1.1, ensuring rapid and reliable data recovery.Storage Technologies: Improved storage efficiency by supervising NetApp NAS systems and Hitachi SAN solutions.Supplier Collaboration: Collaborated with Venezuelan and international IT suppliers on the deployment, maintenance, and repair of IT services, ensuring seamless integration and support. Show less

Caracas Venezuela

Infrastructure and Security ManagementDirected the implementation of security policies across network and server infrastructures, ensuring robust protection for telecommunications systems and enterprise servers.Managed the deployment and maintenance of antivirus solutions, achieving 99% compliance with security standards and reducing virus incidents by 20% through the adoption of McAfee technology and real-time centralized monitoring.Technical and Server ManagementSpearheaded… Show more Infrastructure and Security ManagementDirected the implementation of security policies across network and server infrastructures, ensuring robust protection for telecommunications systems and enterprise servers.Managed the deployment and maintenance of antivirus solutions, achieving 99% compliance with security standards and reducing virus incidents by 20% through the adoption of McAfee technology and real-time centralized monitoring.Technical and Server ManagementSpearheaded server administration and platform management, ensuring seamless setup and maintenance of Active Directory, network printing, file server permissions, and security across multiple operating systems. Managed a platform of approximately 14 servers and 6,000 devices, including Microsoft Windows and Debian-based Linux servers, resulting in a 30% reduction in system downtime.Administered, maintained, and optimized the DNS and DHCP platform for both client and internal corporate networks, successfully migrating to a Linux version, achieving a 25% increase in speed and a 5% increase in system uptime.Implemented and maintained email server software suites, including antispam, antivirus, webmail, and user accounts modules. Successfully migrated 1,200 corporate users and 5,000 subscribers to the new Postfix email platform without service interruption.Provided expert technical support and mentorship to junior technicians, ensuring efficient operation of Terminal Services servers and other critical systems.System Documentation and ProceduresAuthored and maintained system configurations, user guides, policy documents, and procedures (including security plans, disaster recovery plans, and administrative procedures) in collaboration with the documentation team, enhancing system reliability and user compliance. Ensured IT processes were rated as satisfactory, indicating effective risk mitigation and control measures. Show less

Specialist Planning, Development And Project Management., Project Management

Integral training professionals capable of leading and successfully manage their projects through the development of a comprehensive.

Associate'S Certificate In Information Technology Project Management, Information Technology Project Management

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Bachelor Of Computer Science, Caracas

The Bachelor of Computer Science degree from the UNE handles current hardware and software to provide assistance to the needs of national.