Fabiana Di Verniere Email & Phone Number

Pianoro, It

Pianoro, It

Castenaso, Emilia Romagna, Italia

- Assistance on B2C orders in a timely fashion and before order cut-off, monitoring order quality, returns and refunds, carriers quality service.- Assists with reviewing and coordinating customer service activities pertaining to shipping, inconveniences, goodwill and customer care actions, plus sales activities by reviewing reports, orders, shipments, and other information as required by management. - Handles complex customer needs via omnichannel assistance, regarding a wide scope of… Show more - Assistance on B2C orders in a timely fashion and before order cut-off, monitoring order quality, returns and refunds, carriers quality service.- Assists with reviewing and coordinating customer service activities pertaining to shipping, inconveniences, goodwill and customer care actions, plus sales activities by reviewing reports, orders, shipments, and other information as required by management. - Handles complex customer needs via omnichannel assistance, regarding a wide scope of inquiries and/or complaints, liaising with the necessary Departments where relevant. - Builds customer relationships and be the voice of customers to clarify orders, provide technical guidance, and facilitate new processes, teaming up with the necessary Departments where relevant.- Assess and resolves questions and complaints without internal escalation. - Handles all levels of complexity in orders (including export paperwork and troubleshooting). - Onboards new CS agents, training, system access setup, coaching on the job, identify re-training points. - Onboards new Sales Staff, identifying re-training points.- Supports the Team overall, ensures positive reinforcement in the team, also in difficult situations. - Contributes actively as a Subject Matter Expert in Projects such as Zendesk, Shopify, Shoppy Pro, new tools introductions, new resources on-boarding, Warehouse setups, IT enhancements, etc - Edits FAQ for the Knowledge base at the service of customers and clients.- Moderates reviews and inquiries over Trustpilot, Amazon Marketplace and Google MyBusiness, managing customer retention campaigns and actions.- Manages the purchase of office supplies. Show less

Advice and services including PR, media relations, publications and design, online communications, internal communications, events management. Communications strategy to create a coherent set of messages for a defined set of audiences.

Bachelor'S Degree

Certificate Of Attendance + Exams

Certificate Of Participation

Corso Di Alta Formazione

High School Degree