Francisco Enriquez Iii Email & Phone Number

Chicago, Illinois, United States

Overview: Promoted to Engineer, taking on advanced responsibilities in managing and deploying major third-party software applications across over 3,000 Windows-based endpoints. Played a critical role in system upgrades, server migrations, and resolving significant company-wide technical issues.Responsibilities:-Led projects for deploying major third-party software applications to over 3,000 Windows-based endpoints.-Executed registry edit deployments using PowerShell and Windows Command Prompt/Batch file scripts.-Managed Group Policy Object (GPO) edits and server migrations, particularly during the Windows Server 2012 end-of-life period.-Conducted Windows 7 to Windows 10 in-place upgrades during the Windows 7 end-of-life phase.-Resolved major company-wide break/fix issues, including a persistent Outlook issue affecting users’ OST and NST files.-Introduced and implemented Macrium for rapid full physical workstation backups.-Collaborated with various teams to ensure seamless integration and functionality of deployed applications and systems.-Provided advanced technical support and troubleshooting for complex issues, enhancing overall system reliability and performance.-Played a key role in restoring company operations after the CrowdStrike outage, working from midnight to 9 AM to ensure systems were online before market open.

Greater Chicago Area

Overview: Worked in a team-oriented environment, solving technical issues related to hardware, software, handhelds, servers, and networks. Provided direct support to CTC employees, gaining insights into the proprietary options trading industry. Collaborated closely with operations and infrastructure groups to resolve problems efficiently.Responsibilities:-Handled client inquiries from initial call to incident resolution using troubleshooting skills, logic, research, and isolation steps.-Addressed issues with personal computing hardware, including workstations, monitors, printers, laptops, and tablets. Acted as the primary engineer for equipment moves and reconfiguration.-Partnered with Server Support, Network Services, and Applications Development to restore service and identify core problems.-Became proficient in software tools utilized by the Help Desk and provided basic LAN/WAN/VPN/Wireless support, as well as software installation and upgrades.-Familiarized with CTC proprietary trading applications.-Created and maintained support documentation and procedures.-Stayed ahead of information technology systems and industry trends through provided training.-Provided evening and weekend support on a rotating basis.

Greater Chicago Area

-Ensured the maintenance of a secure, HIPAA-compliant network connection across multiple devices.-Independently managed mobile devices, tablets, desktops, multiple networks, and a server.-Conducted hardware and software upgrades, including HDD replacements, server and desktop software updates, and HDD cloning for system migrations.-Resolved network issues promptly to support critical operations, such as dental procedures and the transfer of patient photos and documents.-Leveraged existing technology to enhance overall office efficiency.-Developed custom tasks for automated system shutdowns during non-operational hours and configured BIOS settings for automatic boot-up at office opening times.-Utilized Cisco Meraki to manage office iPads and iPods, deploying network SSIDs, passwords, and application configurations via certificates.

Bachelor'S Degree, Information Technology

Associate Of Arts (Aa), Information Technology

General Education requirements, and Information Technology related courses.

Computer Technology/Computer Systems Technology