John F. Email & Phone Number

Irving, Texas, Us

Dallas, Texas, Us

Dispatch On-Demand drivers for ordered deliveries.

Kansas City, Ks, Us

Staff, Inventory, Operations, and Customer Management.

Wickliffe, Oh, Us

• Consulted for a new 3PL start-up site.• Trained and mentored new users for JDA Red Prairie management application• Assess production objective and test/implement new ideas to improve Standard operating Procedures (SOP’s)• Develop, manage, troubleshoot and audit SOP’s• Supervise 1-15 associates/leads, utilizing time and manpower according to production needs.• Train and orientate new employees according to SOP• Ensure safety procedures are followed throughout the facility• Initiate audits, making sure all necessary parts and documentation are provided

• Managed up to 8 associates effectively according to production needs.• Assess & implement new ideas to achieve desired results.• Develop, manage and audit SOP’s• Package & Palletize High Value materials in excess of $1,000,000 per day to equip field sites. • Audit all necessary parts and documentation associated to site (Labeling matches paperwork and site materials)• Pair extensions of site with completed site, where applicable.• Responsible for shipment preparation of kitted sites.• Release custody of completed site once ready to be shipped.• Responsible for work place safety in designated workplace.• Tools used: Basic Hand Tools, Basic Power Tools, PPE, RF Scanner, WMS, Atlas, iPAD, Bluetooth Scanner, Capstan

Mckinney, Tx, Us

CLIENT SERVICES REPRESENTATIVE / ECOMMERCE AGENT WITH PFS WEB CSR Responsible for Internet and Call Center matters such as: receiving calls via auto phone (AVAYA) from clients who have account inquiries, updates to post to accounts, or are having technical or general difficulties with their account, placing orders online or over the phone and tracking orders VIA Fed Ex, UPS, USPS, and Canada Post. Communicating to clients VIA Phone and Email. Communicating with distribution centers and 3rd Party billing Companies. High usage of Excel, Notepad, Outlook, Dos-based database programs, financial services software, Accounting Software, Virtual Machines, and Intranet Communication applications. Served as ultimate Client Services/ ecommerce support representative; handling helpdesk, and sales support for several major retailer websites.