Tracy Preciado, Ma, Pcc Email & Phone Number

Fairfield, Ca

Coaching & consulting services that inspire infinite people power.Find out more: http://www.tracypreciado.com http://www.introspectionbusinesscoaching.com/http://www.fearslayers.us

Davis, Ca

Consulting with leaders, departments and committees, analyzes current organizational purpose, strategy, structure, relationships, policies, processes, systems and data. Conducts action research to enable the development, proposal and implementation of solutions related to leadership and employee development, team building, culture change, conflict resolution, change readiness, communication and agreements on issues such as roles, goals and working methods. Responsible for setting a pace for change that is achievable and sustainable, identifying and mitigating risks and developing strategies to promote buy-in from stakeholders. Develops and integrates dynamic communication strategies that reflect and support the goals and objectives of the OCP unit, Organizational Excellence and the university. Consults with senior management, managers, supervisors and staff to identify opportunities for organizational improvement across functional areas. Recommends, facilitates and implements improvements that align with organizational strategy. Certified Prosci Change Management Practitioner Certified Crucial Conversations FacilitatorCertified Leadership Agility 360 Coach

Fairfield, California

Providing leadership and expertise to drive enhanced customer experience strategies within Revenue Cycle departments. Coordinating experience enhancement action plans based on specific issues presented. Leading interactive educational and design workshops, including Real Colors and trauma exposure in healthcare. Collaborating with revenue cycle leadership on strategic vision of service excellence initiative to key revenue cycle team members and stakeholders. Coaching team members across all levels to maximize the use of customer service tools and programs for an excellent patient experience. Helping to create a world-class culture of excellence.Developing a coaching program for leadership team within Revenue Cycle Management, providing one on one coaching to maximize staff potential, creating tools to help develop and track goals including Individual development plans, Developing and deploying 360 evaluations and survey to benchmark and track progress toward goals, consulting across all levels of the organization to help promote a coaching culture, tracking and reporting on patient experience metrics using Press Ganey and Language of Caring, facilitating team building workshops, coaching workshops, measuring employee engagement and developing methods to increase employee engagement.Certified Patient Experience Professional (CPXP)

Napa

Working with community resources to help guide criminal offenders and reduce recidivism rates. Ability to tactfully handle abrasive people and delicate situations and prioritize work accordingly. Also, maintaining an adult caseload, effectively documenting weekly, monthly, and court reports, analyzing complex emotional and behavioral disorders and carrying out treatment plans. Knowledge of criminal and administrative law, experience in cost management, need-gap analysis, qualitative and quantitative data, and experience in conflict resolution. Created a mock interview program for clients as well as individualized learning program to enhance life skills. Experience in creating and deploying department surveys as well as leadership development. Certified in: Deputy Probation Officer Core, Motivational Interviewing, and NCTI cognitive behavioral facilitation.

Worked with juvenile criminal offenders to improve their life skills in order to live a life free of crime. I spent a lot of time supervising these young offenders and used all of my knowledge in motivational interviewing, aggression replacement training, and cognitive behavioral training to attempt to help them reach individual goals and reduce recidivism. I also surveyed coworkers and developed an "on board" type training for new employees based on the qualitative data collected. Furthermore, I helped hone both coworkers and juveniles interpersonal and coping skills. I also facilitated learning programs for both juveniles and staff. I have certifications in the following areas: Aggression Replacement Training (ART), Juvenile Correctional Officer Core, and 832 PC.

Fairfield, California

Medical billing: approval and denial.

Professional Coaching For Life And Work Certificate, Professional Life And Business Coaching

Professional Certified Coach (International Coach Federation)

Master Of Arts - Ma, I/O Psychology, 3.9

Organizational Effectiveness and Organization Development

Bachelor Of Science, Psychology, Communications, Cum Laude

Activities and Societies: Women's Basketball