- Investigation, analysis and implementation of the solution of technical issues reported by the customers that are delegated to the team by 2nd level support. - Integration of Digismoothie apps into stores and with other third-party applications. - Implementing and testing minor bug fixes and smaller product features. - Proposing new features based on findings and customer feedback.- Attending regular meetings with developers and 2nd level support.

- Provide support to customers using both web-based forum & email-based helpdesk app (Help Scout)- Triage all incoming support requests- Maintain healthy levels of first response time, resolution time, and customer satisfaction- Troubleshoot customer related issues- Reproduce and document bugs to report them to the Engineering team

- Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media. - Confer with management or development teams to prioritise needs, resolve conflicts, develop content criteria, or choose solutions.- Identify problems uncovered by testing or customer feedback and correct problems or refer problems to appropriate personnel for correction. - Collaborate with management or users to develop e-commerce strategies… Show more - Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media. - Confer with management or development teams to prioritise needs, resolve conflicts, develop content criteria, or choose solutions.- Identify problems uncovered by testing or customer feedback and correct problems or refer problems to appropriate personnel for correction. - Collaborate with management or users to develop e-commerce strategies and to integrate these strategies with web sites. Show less

- Create design, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts.- Determine size and arrangement of illustrative materials and copy, and select style and size of type- Confer with clients to discuss and determine layout design.- Review final layouts and suggest improvement as needed.