Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinatesOrganize workflow and ensure that employees understand their duties or delegated tasksMonitor employee productivity and provide constructive feedback and coachingReceive complaints and resolve problemsMaintain timekeeping and personnel recordsPass on information from upper management to employees and vice versaPrepare and submit performance reportsDecide on reward and promotion based on performanceTrain new employeesEnsure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Deliver excellent service to ensure high levels of customer satisfaction.Motivate the sales team to meet sales objectives by training and mentoring staff.Create business strategies to attract new customers, expand store traffic, and enhance profitability.Hire, train, and oversee new staff.Respond to customer complaints and concerns in a professional manner.Ensure store compliance with health and safety regulations.Develop and arrange promotional material and in-store displays.Prepare detailed reports on buying trends, customer requirements, and profits.Undertake store administration duties such as managing store budgets and updating financial records.Monitor inventory levels and order new items.Requirements:Strong leadership and customer management abilities.Customer service-oriented with in-depth knowledge of basic business management processes.Excellent communication and interpersonal skills.

Accurately and efficiently encode all data that needs organizing and recordingConfirm that entered data accurately aligns with original documentationOrganize and maintain original paper evidenceAssure files are properly prepared and saved to backup drivesTranscribe, scan or photocopy hard copy documents and forms as neededSelf-audit your work checking for errors or duplicationOrganize files in a logical and manageable fashionAdhere to and meet set schedules and deadlinesInput, track, and maintain all encoded data and recordsPerform any other office tasks that management requires assistance with (sending emails, answering phones, etc.)Report any major errors or inconsistencies to upper managementMaintain report logs of in-progress and/or completed work