Associate
Current- Achieved consistent TAT (Turnaround Time) and accuracy levels exceeding 98% for processing payrolls and HRIS activities, ensuring timely and error-free payment of employees' salaries.
- Enhanced customer satisfaction by promptly responding to requests, queries, and complaints from external customers, resulting in increased customer loyalty and retention.
- Successfully managed and maintained the quality and accuracy of operational tasks within the team, resulting in improved efficiency and client satisfaction.
- Contributed to achieving 100% SLA (Service Level Agreement) attainment by effectively supporting and facilitating the team's efforts, ensuring timely delivery of services to clients.
- Prioritized, allocated, and executed daily tasks with precision to meet SLA requirements consistently, optimizing workflow and productivity within the team.
- Cultivated and nurtured constructive relationships with the onshore team and internal colleagues from other business areas, fostering collaboration and synergy to enhance overall team performance and effectiveness.
Mar 2023 - Present
