Febin John Email & Phone Number

Bengaluru, Karnataka, India

• Working with team of engineers providing solutions to multiple projects in compliance and operational monitoring space following customer journey traversing across multiple applications• Primarily using large data generated by multiple mainframe & distributed applications and Big Data tools (e.g. Hive, Python, Splunk etc) and reporting & analytics, workflow tools (e.g. Tableau, Archer etc) to proactively detect and prevent Compliance issues & risks that may adversely impact American Express stake holders (e.g. Merchants, Card Members etc)• Develop usecases based on the requirement provided by the product owner • Create alerts that proactively detect and prevent Compliance issues & risk• Enabling SSL certificate on Splunk servers to secure the splunk environment

Bengaluru, Karnataka, India

• Owning all technical aspects of Splunk build and dashboard development. Performing hands-on architecture, design, and development of systems• Provided support to build the Splunk platform for the client• Develop filters to assist in the identification of significant events• Administer and Manage Splunk Apps to perform customized functionalities for internal platform• Installed and configured the Splunk DB Connect App in our environment.• Maintain, Manage and Monitor Splunk Infrastructure (Identify bad searches, dashboards and manage overall health of Splunk)• Ensure compliance to the project management framework of our project• Serve as escalation instance• Assist internal users of Splunk in designing and maintaining production-quality dashboards• Familiar with a Linux environment, editing and maintaining Splunk configuration files and apps• Manage SPLUNK user accounts (create, delete, modify, etc.)• Create data retention policies and perform index administration, maintenance and optimization• Provide overall management of the SPLUNK platform• Develop alerts and timed reports Develop and manage Splunk applications• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions• Provide support for other solutions like Sophos AV and RSA Token Management• Managing overall security related incidents and developing some alerts in splunk with various use cases• Manage compliance with security related regulatory requirements• Created and refined processes for performing PCI and PA DSS compliance verification efficiently• Communicate with peers and supervisors routinely, document work, meetings, and decisions• Work with multiple data sources

Bengaluru Area, India

• ITIL Process • Production Application support written on Java software tools. • Application support on Unix system• Knowledge about Splunk architecture and various components (indexer, forwarder, search head, deployment server), Heavy and Universal forwarder. • Knowledge in Splunk Knowledge objects, Creating alerts, Dashboards in Splunk.• Creating users and roles in Splunk• Installing and upgrading the Splunk, Start and stop Splunk, Working with Splunk configuration files.• Root Cause Analysis • Review and analysis of activity logs to determine possibilities of outages• Remedy Ticketing Tool • Monitoring Tool (Splunk, Dynatrace) • Application troubleshooting on Unix and windows OS • Handling Disk Management related issues.• Handling CPU, Memory Utilization issues.

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering, A

Bachelor Of Engineering (B.Tech), Electronics And Communication

Activities and Societies:  Elected as the College Union Chairman for the year 2013-14.  Worked in NSS,CSS.  Co-ordinated National level.