• Conducted comprehensive operational audits across Delhivery's nationwide warehouses in India, meticulously assessing process efficiency, adherence to SOPs, and associated risk factors.• Ensured ongoing oversight and follow-up with audited teams to guarantee the seamless execution of action plans, effectively mitigating non-conformities.• Evaluated the efficacy of internal controls within operational workflows, offering strategic recommendations to minimize potential risks and enhance performance.• Proposed and implemented measures to fortify internal controls, such as introducing Gemba checklists and outbound vehicle checklists, among others.• Identified and capitalized on opportunities for streamlining operational workflows, enhancing efficiency, and bolstering overall productivity. • Facilitated collaborative, cross-functional meetings involving Operations, Commercial, Real Estate, Security, Fleet, and other stakeholders, expediting the resolution of critical issues.• Generated and delivered insightful monthly quality reports to senior management, spotlighting key operational issues and suggesting actionable improvements.• Conducted in-depth root cause analyses of pivotal issues, utilizing robust data analysis, critical thinking, and team brainstorming sessions.• Conceptualized and standardized comprehensive manuals, audit procedures, and checklists, optimizing operational efficiency and compliance.• Contributed to the development of an advanced audit dashboard, offering a comprehensive overview of findings, performance trends, audit progress, and corrective action statuses.• Provided active mentorship and support to Audit Managers, ensuring the efficiency and efficacy of audit processes.

• Orchestrated the seamless installation and commissioning of 235 Rooftop Solar Plants, totaling a capacity of 1.02 MW, spanning across 13 districts within Kerala.• Demonstrated a consistent history of driving business achievements through adept management of multifaceted teams including vendors, construction personnel, designers, sales executives, and finance professionals.• Oversaw Profit and Loss (P&L) management, meticulously preparing and maintaining Bill of Materials in collaboration with the design team, facilitating Purchase Order commitments, and spearheading procurement for the execution of Solar Rooftop projects.• Acted as the central point of contact for Record to Report (R2R) processes, handling payment-related issues, approvals, and documentation for vendors, channel partners, and logistics stakeholders in alignment with the finance team for Kerala Projects.• Spearheaded the formulation of a comprehensive Supply Chain strategy encompassing material unloading, warehouse segregation, inventory management, and customer delivery plans.• Conducted daily review meetings, vigilantly monitoring and following through on critical action items pivotal to resolving day-to-day challenges encountered in Solar rooftop projects within Kerala.• Identified logistical bottlenecks and established streamlined processes to facilitate smooth last-mile deliveries, orchestrating the coordinated transfer of materials worth 40 lakhs.• Innovated and developed the Go-To-Market Strategy for Kerala, employing a data-driven approach to pinpoint target districts based on factors such as Solar irradiation, industrial presence, energy consumption trends, and state budget allocations towards clean energy initiatives.

• B2B Retail Unit Focus: Spearheaded an internship within OYO's India business, specifically in the B2B retail unit serving Travel Agents as immediate customers.• Customized CRM Development: Led the design and implementation of a tailored CRM (Customer Relationship Management) tool for Key Accounts, enhancing team performance by creating intuitive dashboards with pertinent business metrics.• Capacity Building & Training: Conducted comprehensive training sessions for Key Accounts Managers and Travel agents, leveraging tutorial videos as a pivotal aspect of the project to ensure efficient utilization of the CRM tool.• Business Process Analysis & Management: Analyzed and optimized business processes, employing CRMs to effectively manage Key Accounts within the dynamic landscape of the Indian Hospitality sector.• Mini CRM Design & Optimization: Engineered a mini CRM system that streamlined query flow, effectively managing over 600 key accounts, contributing significantly to channel revenue by 50%.• Nationwide Impact: Developed a PAN India dashboard that significantly bolstered sales-head productivity, resulting in a remarkable 25% reduction in query closure time.• Innovative Training Initiatives: Introduced novel product features through CRM video tutorials, empowering Key Accounts Managers & Travel Agents with enhanced tools and functionalities.

• Project Management: Engaged in a comprehensive one-year rotation program across planning, quality assurance, safety, & project execution, contributing to diverse projects within the water supply & distribution unit at L&T Construction.• Leadership: Spearheaded 3 crucial water distribution projects in remote areas, showcasing adeptness in overcoming logistical challenges & ensuring successful project delivery within stringent timelines.• Stakeholder Management: Demonstrated strong interpersonal skills by effectively liaising with a wide array of stakeholders, ranging from farmers to government officials, employing negotiation tactics & conflict resolution strategies to navigate complex project environments successfully.• People Management: Supervised over 200 associates & coordinated with 30+ contractors, overseeing their activities across projects, emphasizing adherence to safety & quality standards.• Safety Culture: Imbibed L&T's strong safety culture, ensuring its integration into daily project operations. Recognized as the Best Safety Engineer within the Hyderabad Cluster for promoting and implementing stringent safety measures.• Client Recognition: Acknowledged for ensuring timely completion of critical water supply projects, resulting in a 20% reduction in man-hours expended.• Management Accolades: Successfully enforced 100% safety compliance at project sites, achieving over 3 million safe man-hours, leading to commendation from management.• Project Success Metrics: Orchestrated the completion of projects with invoicing totaling INR 23+ Crores, including the laying & jointing of pipes spanning over 70+ kilometers.• Pipeline Commissioning: Oversaw pipeline commissioning, while providing drinking water to more than 160 habitations.• Training Initiatives: Pioneered & executed over 20 on-site training programs, educating and empowering 300+ associates on safety protocols & quality standards, significantly enhancing overall project efficiency.