Febiun Thomas Email & Phone Number

Doha, Qatar

BizRep Services is a Qatar-based firm that provides a seamless and comprehensive company and business representation service. We are fully conversant with local business practices and administration, cultural diversities and the geographical complexities of doing business in Qatar.Our business representation services help companies from all over the world to step into Qatar.BizRep Services utilizes a partnership-minded business model that leverages our strong network and accurate… Show more BizRep Services is a Qatar-based firm that provides a seamless and comprehensive company and business representation service. We are fully conversant with local business practices and administration, cultural diversities and the geographical complexities of doing business in Qatar.Our business representation services help companies from all over the world to step into Qatar.BizRep Services utilizes a partnership-minded business model that leverages our strong network and accurate market understanding to accelerate expansion into Qatar. We help our partners to establish their presence effectively and seamlessly in Qatar, generate business and optimize their operations.Email us: info@bizrepservices.com Show less

Sri Lanka

Sri Lanka

Coaching and Monitoring the performance levels of the team members to improvisetheir operational output.•Assisting the team to achieve high values of KPI targets thus contributing to theirsuccessful monthly, bi annual and annual evaluations.•Responsible for ensuring a smooth service delivery by coordinating between multiplelayers of resources and effective workload distribution to drive the break-fix team toensure high levels of solutions as well as service… Show more Coaching and Monitoring the performance levels of the team members to improvisetheir operational output.•Assisting the team to achieve high values of KPI targets thus contributing to theirsuccessful monthly, bi annual and annual evaluations.•Responsible for ensuring a smooth service delivery by coordinating between multiplelayers of resources and effective workload distribution to drive the break-fix team toensure high levels of solutions as well as service restoration plans delivered to theend clients.•Providing inter-personal and technical advice to the engineering staff whennecessary thereby acting as an internal escalation point.•Performs daily service ticket audits to establish compliance and that therecommended and documented processes have been followed at all times.•Making assessments of the incident management process in order to makerecommendations to improvise the processes to the IT Operations manager andNOC manager.•Prioritizing incidents based on urgency and impact level in order to efficientlycomplete the defined incident management life cycle.•ISMS Process Enforcement – Involved in - Implementation, operation, monitoring,review maintenance and improvement of ISMS.•Reviewing of customer feedback and composing incident reports to analysecomplaints in order to prevent failure points from recurring in the future. Show less

Dehiwala, Sri Lanka

Swiss Advantage Systems (Pvt) Ltd.Swiss Advantage is a private limited liability company incorporated in Sri Lanka providing consultation and facilitation services to improve quality, productivity and safety standards in organizations.Having commenced operations in the year 2001 in collaboration with Swisscontact of Switzerland, we have successfully carried out the assignments for over 100 companies in achieving international recognition and certifications. Our diverse range of… Show more Swiss Advantage Systems (Pvt) Ltd.Swiss Advantage is a private limited liability company incorporated in Sri Lanka providing consultation and facilitation services to improve quality, productivity and safety standards in organizations.Having commenced operations in the year 2001 in collaboration with Swisscontact of Switzerland, we have successfully carried out the assignments for over 100 companies in achieving international recognition and certifications. Our diverse range of clients including airlines, banks, education, services, manufacturing and engineering sectors.Our business is to ‘Create Change’ in organization by introducing work systems, methods and best practices in management systems. Complying to international standards. The customer commendations and references we have received by the high level system introducing by Swiss Advantage consultants.The biggest corporate organizations in Sri Lanka choose Swiss Advantage as their partner, because we have incorporated information technology (IT) into our product. We provide powerful computer software and latest management tools to add values to the organization and their work processes. All our clients are provided on-line access to track the progress of their project through their web browser and update any information from any part of the world.We employ a team of professionally qualified personnel with experience in the manufacturing and service sectors. All our employees are continually trained on ISO and TQM techniques nationally and internationally to ensure that the products and services delivered by us meet with international standards. Show less

Doha Qatar

GlobalGROUP is a leader in Certification and InspectionYou want the best for your organisation’s future.Accredited International certification is part of that future: helping you secure larger-scale contracts, ensuring high quality business processes, enabling you to work at an international level with greater ease.At GlobalGROUP, our in-depth knowledge of internationally recognised Accredited Certifications and Inspections means you can get the advice and training you… Show more GlobalGROUP is a leader in Certification and InspectionYou want the best for your organisation’s future.Accredited International certification is part of that future: helping you secure larger-scale contracts, ensuring high quality business processes, enabling you to work at an international level with greater ease.At GlobalGROUP, our in-depth knowledge of internationally recognised Accredited Certifications and Inspections means you can get the advice and training you need – while still acknowledging the management systems you already have in place.With offices within all 5 continents, and over 40 countries, our staff demonstrate local business knowledge, as well as expertise across a range of market sectors.Whatever your area of business, whatever your ambitions for your organisation, choose certification – and GlobalGROUP – to make those aspirations a reality. Show less

Doha, Qatar

Quality and Customer Satisfaction are the key priorities within an organization to achieve its objectives.QATAR QUALITY PLUS is a Leading Management Consultancy firm based in Doha - Qatar, having International Operations. We offer our clients a wide range of services that focus on Strong Customer Orientation and a demonstrable increase in customer satisfaction in a Process Oriented Approach, providing Organization a cutting edge over their competitors and massive reduction in complaints… Show more Quality and Customer Satisfaction are the key priorities within an organization to achieve its objectives.QATAR QUALITY PLUS is a Leading Management Consultancy firm based in Doha - Qatar, having International Operations. We offer our clients a wide range of services that focus on Strong Customer Orientation and a demonstrable increase in customer satisfaction in a Process Oriented Approach, providing Organization a cutting edge over their competitors and massive reduction in complaints which place them on a path towards continual improvement.Our Services:-Development and Implementation of Quality Management System ISO 9001:2008 certification;Development and Implementation of Environmental Management System ISO 14001:2004 certification;Occupational Health and Safety Assessment Systems OHSAS 18001 :2007 certification; Information Technology & Security Management System Development ISO 20000:2005 & ISO 27001 certification;Food Safety Management System ISO 22000:2005 & IFS International Standard Certification;Petroleum, Petrochemical and Natural Gas ISO 29001;Corporate Social Accountability & Responsibility SA 8000 & ISO 26000 certification;UL, CE, Q-Mark Consultancy Services for Product Safety Certification;Underwriters Laboratory is the trusted resource across the globe for product safety certification and compliance solutions;Customer Satisfaction Guidelines for Dealing with Customer Complaints ISO 10002;Guidelines for Quality Management In Projects ISO 10006;Guidelines for Quality and Risk Management System Documentation & Realizing Financial Economic Benefits ISO 10012, ISO 10013 & ISO 10014;Energy Management Systems EN 16001, ISO 50001(draft);Quality, Safety and Environmental Project Management;Management System Maintenance and Training Services i.e. Management Programs, Internal Auditor’s & Lead Auditor’s Trainings Show less

Doha, Qatar

Qatar Quality Plus is the Leading Management System Consultants and Trainers in Middle East offering various consultancy services to organizations of all nature and size in the area of quality, safety and environment.Qatar Quality Plus was established in the year 2007 under the guidance of Sheikh Ali Bin Jassim Al Thani. Our corporate office in Doha-Qatar provides consultancy services for Quality Management System Certification and Associated Management Consultancy in Qatar and other… Show more Qatar Quality Plus is the Leading Management System Consultants and Trainers in Middle East offering various consultancy services to organizations of all nature and size in the area of quality, safety and environment.Qatar Quality Plus was established in the year 2007 under the guidance of Sheikh Ali Bin Jassim Al Thani. Our corporate office in Doha-Qatar provides consultancy services for Quality Management System Certification and Associated Management Consultancy in Qatar and other GCC countries, helping organizations achieve International Standards. Qatar Quality Plus is a result oriented, professional training and consulting group, offering systematic approaches to improve quality and effectiveness of the system and enhance the productivity by offering systematic approaches. Our main objective is to help you and your organization improve profitability, through better utilization of all of your resources. Show less

Colombo

Mobitel is a mobile phone network in Sri Lanka. It is wholly owned by Sri Lanka Telecom (SLT). The network offers a variety of services and currently operates GSM, GPRS, EDGE, UMTS, HSPA, HSPA+, DC-HSPA+ and FD-LTE network utilising 2G, 3.5G and 4G technologies.It covers most of Sri Lanka with its GSM network. Mobitel offers both prepaid and postpaid mobile services, along with mobile broadband services using the 3.5G network and postpaid mobile services, along with mobile broadband services… Show more Mobitel is a mobile phone network in Sri Lanka. It is wholly owned by Sri Lanka Telecom (SLT). The network offers a variety of services and currently operates GSM, GPRS, EDGE, UMTS, HSPA, HSPA+, DC-HSPA+ and FD-LTE network utilising 2G, 3.5G and 4G technologies.It covers most of Sri Lanka with its GSM network. Mobitel offers both prepaid and postpaid mobile services, along with mobile broadband services using the 3.5G network and postpaid mobile services, along with mobile broadband services using the 4G network. Show less

Colombo - Sri Lanka

Dialog Axiata PLC, DBA Dialog (formerly known as Dialog Telekom), is Sri Lanka's largest telecommunications service provider with the country's largest mobile phone network of over 8.2 million subscribers.Dialog launched its services in 1995 as the 4th entrant to Sri Lanka’s Cellular Market and was the first digital network in South Asia.Dialog was also the first operator in Asia Pacific to deliver international roaming in 1997.Dialog Axiata presently has the largest number of subscribers… Show more Dialog Axiata PLC, DBA Dialog (formerly known as Dialog Telekom), is Sri Lanka's largest telecommunications service provider with the country's largest mobile phone network of over 8.2 million subscribers.Dialog launched its services in 1995 as the 4th entrant to Sri Lanka’s Cellular Market and was the first digital network in South Asia.Dialog was also the first operator in Asia Pacific to deliver international roaming in 1997.Dialog Axiata presently has the largest number of subscribers and revenue share with regards to its mobile network.In addition to its core business of mobile telephony, the company operates a portfolio of services including Dialog TV, the country's Direct To Home Satellite TV service and Dialog Global which provides international telecommunication services. Dialog Broadband offers fixed-line and broadband internet services, whilst Dialog Tele-Infrastructure is the company’s national telco infrastructure arm.Dialog Axiata is an investor under the aegis of the Board of Investment of Sri Lanka and has invested over 1 billion US dollars towards the development of telecommunications infrastructure in Sri Lanka, and is one of the largest investors in the island while being the largest investor in the telecom sector. Dialog is also the official Sri Lankan partner of the mobile operator Vodafone Show less

Bachelor'S Degree, Theological And Ministerial Studies

Activities and Societies: Director of General Affairs

High School, High School, 12 Grade

Activities and Societies: Badminton