• Conduct thorough investigations, liaise with the financial department to resolve outstanding claims, and monitor claims for accuracy to maintain an up-to-date and clean account, achieving 120% efficiency and payback rate• Lead account activity monitoring, coordinate with operations to optimize catalog management, resulting in a substantial decrease in chargebacks and successfully reducing the percentage from 6% to 0.5% within two years• Strategically navigate the audit dispute process with Amazon, presenting compelling arguments and supporting documentation to secure approval for disputed discrepancies, ensuring accuracy in the business's financial activities

• Conducted comprehensive consultations to assess clients' furniture selections, decor preferences, and spatial layouts, guiding them in choosing and customizing suitable window coverings that seamlessly integrate with their existing design elements.• Assisted clients in the selection of personalized window treatments, considering their chosen color schemes and design styles, to ensure a cohesive and aesthetically pleasing interior tailored to their unique furniture and decor preferences.

• Enhanced B2C website operations to ensure accurate and high-quality product information and online listing content.• Managed social media accounts and participated in racing events to maintain a cohesive online presence and foster interaction.

• Optimized product listings to enhance customer experience, managed product information, and monitored listing quality and advertisement performance to drive traffic growth, enhance conversion rates• Developed and implemented inventory management strategies to maintain adequate stock levels for sales.• Managed social media accounts including TikTok, Instagram, and Facebook, handled customer support inquiries, and collaborated with influencers to enhance brand visibility and engagement.

• Directed employee training initiatives and skillfully handled customer complaints, fostering a positive store environment.• Managed budgetary considerations, optimizing inventory allocation, and strategically adjusted store layout to align with evolving market preferences.• Increased inventory turnover and annual turnover.

• Provided department managers with comprehensive market performance reports and predictive insights on new business opportunities, informing strategic decision-making and guiding future marketing and advertising initiatives.• Developed and executed business strategies to expand E-commerce accounts and penetrate overseas markets, achieving top-seller status and securing sole distributor contracts.• Led brand promotion initiatives through events like bicycle races and coordinated the creation of diverse marketing materials. • Collaborated with designers to maintain and monitor social media channels, ensuring a strong brand presence and positive customer feedback, and analyzed market feedback and purchase patterns to refine business plans and develop market-specific price strategies based on comprehensive research.• Managed procurement operations, including contract drafting, quotation acquisition, order tracing, overseeing supplier relationships through performance evaluations, and problem resolution.• Ensured streamlined export operations by overseeing customs procedures, documentation, and assisting with customs clearance and importing procedures.

• Maintained connection with business partners and developed strategies to grow online and offline business• Planed trade shows and other projects to actively develop business opportunities• Designed questionnaires and conducted surveys about industry and products in different markets to evaluate business development and upcoming trends• Gave suggestion to manager about potential market opportunities based on data analysis and market research• Analyzed market trend to generate report for business development

• Cooperated to improve product detail page designs to boost sales• Assisted sales team to make sales of over USD 15M in a promotional campaign

• Promoted insurance products through cold calling• Achieved three insurance orders during three months’ internship