Dedicated information technologist with hands-on and leadership experience encompassing network, hardware, and software support within highly regulated environments.• Proven ability to diagnose and resolve hardware, software, and network issues, ensuring optimal availability of technology resources throughout the organization.• Direct success planning, installing, and configuring data networks and network architectures as well as managing resources.• Exceptional analytical strengths: able to evaluate and address root causes for resolution or escalation as needed; compose detailed reports of issues and progress for stakeholders.• Commitment to organizational vision with record of matching business objectives to current and emergent technologies in pursuit of immediate and long-range goals.• First-rate communicator, utilizing active listen skills to assess and address customer concerns as well as providing training and ongoing support to end-users; English / Spanish bilingual.• Record of team leadership and collaboration, entrusted with new deployment projects based upon work ethic, dedication, and advanced technical knowledgeSpecialties:• LAN/Network Administration• Windows Servers•
Listed skills include Troubleshooting, Servers, Windows Server, Active Directory, and 34 others.