Febri Naldi Email and Phone Number

- Memberikan pendampingan secara intensif terhadap materi yang diberikan kepada client- Memberikan pelayanan yang cepat, tepat dan responsif kepada client- Menjalin relasi baik dengan client baik melalui wa, telpon dan zoom meeting- Melakukan live secara berkala melalui instagram dan telegram- Update news dan artikel terkait financial market baik di stocks maupun futures market- Bertanggung jawab atas target upselling yang diberikan oleh perusahaan

- Handle Transaction Processing System and Handle Complain. - Educate and support Titipku Courier, Customer and Merchant. - Provide excellent service to Customers. - Create daily report of complain.

- Responsible for monthly sales target fulfilment.- Identify customer’s needs and provide services-based solution. - Regularly connect with the potential customers via E-mail, Live chat, Phone, and Whatsapp to promote the products and services until they released the orders. - Gather the information and understand all the company’s products and services, also the overall process flow in the company- Maintain the good customers relationship.

- Melakukan follow up inbound leads yang masuk setiap harinya sesuai KPI dan SLA yang ditetapkan- Melakukan outbound calls sesuai KPI dan SLA yang sudah ditetapkan- Menawarkan produk secara edukatif dan persuasif sehingga customer berminat untuk melakukan kunjungan

- Analyze customer’s complaints and provide the approacheable solution in a timely manner.- Understand the customer’s needs and provide the options towards the available products. - Provide the accurate information about the available promotions, and program to attract more customers. - Connect with customers until we make sure the products are completely delivered.

- Lead and coordinate all lab activities. - Perform lab planning and developments. - Provide evaluation towards Lab assistant performance- Monitoring the utilization of Lab equipment.- Arrange the lab practice schedule.