MS Volendam

As FO Supervisor report direct to GM. I am responsible for managing Front Office Operational.- E-Commerce Manager- Manage PMS system- Complaint Courtesy- Schedule - Reservation Director

Issue & re-issue Australia New Zealand flight ticket

* Prefer to Quality Control All Rooms besides doing regular Front Office Job Description* Handling all complaint from guest which is explaining and persuade ability* OTA Handling and responsbility manage the allotment (ecommerce) division* Reservation and Ecommerce is native job description we received from Whatsapp, Phone call, walk in guest reservation and group reservation.* Also Handling Cafe while the F&B Department serving, taking order also made coffee (Best things learn new ability)

Besides work regulary as Front Office Supervisor im direct report to Hotel Manager and multitasking as Sales & Marketing. Like handling Wedding, MICE and Internal Event.

Work as Front desk agent with able to maintain Check in/out, billing, Night Audit. Handle guest complaintPrepare ReservationPrepare MICE Allotment/System (Power Pro)

Advanture of the seas

Description :First of all i have to make sure my appearance is good and of course with pleasure to serve.I've responsbillity to know all of in and out guest of our hotel. Doesn't matter they are walkin guest, looking for manager who have appointment or they just checking our tower communication of the hotelMain job is handle walk in guest, tour and travel guest, goverment meeting guest, call centre attendant and cashierWalk in guest : When the guest come i've to greet them as good morning/afternoon/eveningAnd ask them how i can help.Easy if they already reserve the room first so i just registration and complete the paymet or if they come with voucher travel agent so i just ask the voucher and give the guest key room without ask the room rate.Most of guest come is walk in guest. That mean the guest come and ask there is a room for them and asking the price of all type of room from the expensive to cheaper. And also the guest wants to check it out the room it self for his comfort staying and choose the best room. After that we ask the personal identity (SIM/KTP) or for foreigner i ask the guest passport to copy for our files.Ask the guest signature and phone number and e-mail so we can reach them if they left their stuff or ask to come again to staying and give them promote discount. And the last part is ask the payment first because it rule of our hotel so if the guest complete the payment, the guest can have the key and bellboy help the guest to bring them and their stuff to the guest room.

Description : Make up all hotel rooms.

Count each income and out come budget of company

As public area attendant i have responsbillity to take care of all area hotel to keep clean and good

My responsbillity is to keep clean all room clean .Description : prepare all item to trolley if everything is good we are ready to work . We knock the door three times if the room occupied and ask the guest to make up their room.We also knock the door three times if the room occupied or vacant , in case miss communication between front office and housekeeping report if the room occupied or indefWe also general cleaning all hotel rooms to keep clean and good

- Prepare trolley for supply aminities and gues supplies- Make up room- Open bed for evening shift- Order Taker- General Cleaning all rooms (project)