Febrian Charistya Email & Phone Number

Jakarta Barat, Jakarta Raya, Indonesia

• Conduct evaluations for the Operational Team (Admin KYC & Desk Collection).• Perform periodic quality assessments in accordance with company defined SOP.• Calibration meeting.• Create daily reports using Microsoft Excel.

Jakarta Selatan, Jakarta Raya, Indonesia

• Resolve problems with Shopee users received from the L1 Customer Service Team, who made complaints on the Email, Live Chat, Facebook, Twitter, Instagram, and Web Inquiries platforms.• Coordinate with 3PL, and calculate/analyze Service Level Agreement.• For "Dropship" orders, manually change the "Order Status" on the "Front End User" interface, via Tools/Back End.• Process claims for lost and damaged goods.

Jakarta Raya, Indonesia

• Assessing the quality of the Agent's email answers given to Users, on the Tokopedia Resolution Center/Help Center platform.• Coordinate with the Team Leader for the 'Coaching' or 'Refreshment' process, if finding 'Miss Handling' by the Agent.• Making daily and weekly reports to the Team Leader, Supervisor and Operational Manager regarding Agent performance.• Provide daily briefing materials with the Team Leader to discuss SOP updates/changes.• Conduct internal calibration discussing absolute parameters used as a reference for assessment points.

Jakarta Raya, Indonesia

• Become a mediator, confirmator, and conciliator between buyers and sellers in the marketplace feature (Help Center).• Analyze and calculate product constraints and shipping costs.• Checking invoices, receipts, and follow up with 3PL if there are delivery problems.• Making escalation tickets for the purpose of processing claims to insurance companies (Tokio Marine).

Jakarta Selatan, Jakarta Raya, Indonesia

• Media reviews and analysis of films that will be shown on streaming platforms (Hooq, Viu, & Prime Amazon Video).• Make notes on the application system, for the editing process regarding scenes that are not suitable for airing, such as Blur, Cut, Black & White, and Mute.• Write film reviews based on the perspective of political ideology, SARA, and current trends in society.• Determine the rating, and the genre of the film itself.• Make reports using the Ms. format. Excel.

Jakarta Raya, Indonesia

• Interacting/serving/providing solutions to Indosat product customers through Twitter & email platforms.• If there are problems with providers, then a report ticket is made to the relevant division to be followed up.

Jakarta Raya, Indonesia

• Receiving and solving IM3/Mentari product customer problems through call conversations.• Make a reporting ticket regarding the problem to the relevant division for follow-up.• Providing campaigns regarding ongoing/expired promos.

Jakarta Raya, Indonesia

• Image editing (Resizing, Typography, Composition) for Poster/Brochure/Packaging media using Adobe Photoshop tools.• Creating Interactive Multimedia using Adobe Flash Professional tools.