Service Desk Analyst
Current- Responsible for managing and supporting the Loyalty Platform and Point Promotion, including technical aspects.- Analyzed and resolved technical issues related to the Loyalty Platform.- Provided analysis and support for stores and warehouse operations, focusing on O2O (Online-to-Offline) initiatives.- Coordinated with internal and external parties through Service Desk activities to ensure clear and timely communication.- Escalated and informed relevant teams regarding system issues to facilitate prompt resolution.- Suggested improvements to optimize existing operational business processes.- Conducted SIT and UAT for system integrations across multiple platforms, including Mapclub.com, Zalora, Shopee, and Monobrand sites (Planetsports.asia, Kidzstation.co.id, Converse.co, Tumi.id, Digimap.co.id, etc.).
