15+ Years of experience📜 250+ Accounts1. 📱📈 Digital Marketing & Social Media MarketingAmplify your online presence and connect with your audience through targeted strategies. We provide: - 📄 Content Creation & Management: Engaging posts, blogs, and multimedia tailored to your brand. - 🔍 SEO & SEM Services: Increase your visibility on search engines and drive organic traffic. - 💰 Paid Advertising Campaigns: Optimize your ad spend for maximum ROI. - 📊 Analytics & Reporting: Track your performance with detailed insights.2. 🎨🖨️ Graphic Design & PrintingCreate visually stunning materials that capture your brand's essence. Our services include: - 🖌️ Brand Identity Development: Logos, color schemes, and brand guidelines. - 📇 Marketing Collateral Design: Brochures, flyers, business cards, and more. - 🏢 Large Format Printing: Banners, posters, and trade show displays. - 🎁 Custom Merchandise: Branded apparel, promotional items, and packaging.3. 💻🛠️ IT Services ☁️ Infrastructure & Cloud ServicesEnsure your business operations are seamless and scalable with our expert solutions: - 🚀 Cloud Migration & Management: Transition to the cloud with minimal disruption. - 🌐 Network Design & Implementation: Robust and secure network infrastructure. - 🗄️ Data Backup & Disaster Recovery: Protect your data and ensure business continuity. - 📊 Virtualization Services: Optimize resources with virtual servers and desktops.📞🖥️ Technical Support & Managed ServicesGet reliable, round-the-clock support to keep your systems running smoothly: - 🖥️ Help Desk & Remote Support: Immediate assistance for technical issues. - 🛠️ Onsite Support: Skilled technicians available for on-premises support. - 🛡️ System Monitoring & Maintenance: Proactive monitoring to prevent downtime. - 🔒 Cybersecurity Solutions: Protect your business from threats with advanced security measures.

- Orchestrated a team of 10+ service delivery personnel, proficient in troubleshooting, problem-solving, infrastructure optimization, and configuration management, ensuring strict adherence to SLAs and SOPs while leading complex technical projects.- Managed 70+ accounts, including Mackenzie Health, leveraging advanced MDM platforms and Apple Business Manager to optimize infrastructure performance, minimize churn rates, and streamline deployments and configurations, significantly enhancing operational efficiency and customer satisfaction levels.- Monitored network performance, rapidly addressing issues using TCP/IP protocols to uphold uptime, surpass SLA expectations, and achieve stellar CSAT scores.- Spearheaded cross-functional collaboration, tracking KPIs such as NPS and customer health scores to drive continuous improvement, implementing iOS and app upgrades based on detailed feedback to refine product usability and elevate satisfaction.- Cultivated robust relationships with 50+ vendors, ensuring premium service delivery and support, facilitated comprehensive onboarding processes, and delivered tailored training programs for new team members.- Regularly conducted detailed presentations and reports, providing insightful analyses of project progress, performance metrics, and strategic recommendations.- Provided exemplary after-sales service, offering proactive support and guidance post-deployment, exceeding expectations in delivering exceptional customer experiences.- Troubleshot technical issues within the hospital, met SLAs, managed relationships with technology vendors, responded to support requests, and monitored iOS and app upgrades.- Conducted meetings to review project progress, tasks, and provided support and guidance when needed, stayed updated on IT trends through training and conferences.

• Managing PX's client's infrastructure via MDM for 1500 iPads in the healthcare sector.• Managing Apple Business Manager deployments and configurations• Respond to support requests in person, via phone, emails and remotely.Created historical records by documenting hardware and software changes andrevisions.• Replacing hardware parts (iPads, adapters, cables, device holders, Bedside tablesand wall Arms).• Maintaining and updating the hospital's technical infrastructure, including hardware,software, and networking equipment.• Troubleshooting technical issues that arise within the hospital, and providing timelyand effective solutions.• Managing relationships with technology vendors and service providers to ensure thehospital is receiving high-quality services and support.• Responding to technical support requests from hospital staff, particularly nurses,related to the nurse calling system.• Implementing and monitoring (IOS and app upgrades progress).• On-boarding new team members and training.• Collaborated with infrastructure personnel and departmental managers to identify,develop and implement cost-saving technologies.• Evaluated software or hardware to recommend improvements or upgrades.• Stayed up to date on information technology trends by attending training andconferences.

1. Develop and document SOPs for development processes.2. Define SLAs for system performance.3. Coordinate UAT to gather feedback.4. Establish QA processes for reliability.5. Maintain a knowledge base for troubleshooting.6. Collaborate with stakeholders to ensure alignment with business goals.7. Oversee platform development and e-commerce integration.8. Design UI/UX for optimal user experience.9. Implement mobile responsiveness and advanced search functionality.10. Monitor analytics and optimize website performance.11. Implement AI-driven personalization features to enhance customer engagement and satisfaction.12. Integrate chatbots or virtual assistants to provide real-time support and assistance to customers.13. Utilize data analytics to gain insights into customer behavior and preferences, informing product development and marketing strategies.14. Optimize the checkout process for a seamless and frictionless experience, reducing cart abandonment rates.15. Develop a responsive customer feedback system to gather input and suggestions for platform improvements, fostering a customer-centric approach to development.

🌟 Network Optimization: Spearheaded network optimization initiatives leveraging SD-WAN technology, resulting in a 20% increase in network performance across all 500 body shop locations.🔒 Security Enhancement: Implemented advanced cybersecurity measures, including SIEM integration and multi-factor authentication, reducing security incidents by 30% and ensuring compliance with industry regulations.💻 System Efficiency: Enhanced system efficiency through server consolidation and virtualization using VMware, leading to a 15% reduction in hardware costs and 25% improvement in system reliability.🚀 Disaster Recovery Planning: Developed and implemented comprehensive backup and disaster recovery plans leveraging cloud-based solutions such as AWS S3, achieving a 99.9% recovery rate during simulated disaster scenarios.💼 Vendor Negotiation: Successfully negotiated vendor contracts for IT infrastructure upgrades, achieving cost savings of 10% on hardware procurement while maintaining service quality.🖥️ System Administration: Managed and administered Windows and Linux server environments, including Active Directory and Group Policy management, ensuring optimal performance and security for corporate and body shop systems.💻 Hardware Support: Provided technical support and troubleshooting for laptops, desktops, printers, and mobile devices, resolving hardware and software issues for end-users and maintaining inventory accuracy.🌐 Cloud Migration: Led the migration of critical systems to Microsoft Azure, enabling scalable and resilient infrastructure to support business growth and improve accessibility for remote teams.🛡️ Endpoint Protection: Implemented next-generation endpoint protection solutions, such as CrowdStrike Falcon, reducing malware incidents by 40% and enhancing threat detection capabilities.📈 Technology Innovation: Introduced innovative IT solutions, including AI-driven analytics platforms

Leading a team of technical analysts responsible for providing technical support to customers and internal stakeholders.Providing guidance and mentorship to team members to ensure effective and efficient troubleshooting and resolution of technical issues related to POS systems.Analyzing and interpreting data to identify patterns and trends in technical issues and developing strategies to address them.Collaborating with cross-functional teams including developers, product managers, and quality assurance teams to ensure technical issues are identified, tracked, and resolved in a timely manner.Developing and implementing training programs for team members to ensure they have the necessary technical knowledge and skills to effectively troubleshoot and resolve technical issues.Managing and prioritizing the team's workload to ensure that critical issues are addressed quickly and effectively.Creating and maintaining documentation for technical procedures and troubleshooting guides to ensure consistent and efficient service delivery.Monitoring and evaluating team performance to identify areas for improvement and develop strategies to enhance team productivity and effectiveness.Communicating with internal stakeholders and customers to ensure a high level of customer satisfaction and service delivery.Staying up-to-date with industry trends and developments in POS technology and incorporating them into the team's technical knowledge base. Provide the needed technical assistance (IPad, Printers, cash drawers, and network connections (TCP | IP)Conducting UAT of POSRocket’s products.Contribute to the Knowledgebase & Onboarding progress.Training sessions for employees and clients. Responding to queries via chat, email, social media or phone.Install, configure, and troubleshoot software and hardware issues

TCP/IP Management: Optimize TCP/IP configurations for seamless network communication.Help Desk Support: Provide top-tier assistance through advanced ticketing systems and remote tools.Application Management: Administer and enhance industry-specific applications for improved operations.System Administration: Oversee servers, databases, and cloud services for reliability and scalability.On-Site Support: Conduct hands-on troubleshooting during on-site visits to minimize disruptions.Installation & Deployment: Lead seamless integration of new technologies and software solutions.Training Delivery: Develop and deliver tailored training programs to empower staff with IT proficiency.Cross-Functional Collaboration: Collaborate to identify and implement technology-driven process improvements.Documentation: Maintain detailed records of IT processes and configurations for knowledge transfer.Security Monitoring: Implement robust security measures to protect sensitive data and systems.Hardware Maintenance: Ensure optimal performance through regular hardware maintenance and upgrades.Emerging Technology Evaluation: Stay abreast of industry trends to advise on strategic IT investments.

- Providing exceptional customer service via multiple channels including phone, email, chat, and social media platforms.- Assisting customers with inquiries, order-related issues, product information, and general troubleshooting.- Resolving customer complaints and escalations promptly and professionally to ensure customer satisfaction and retention.- Collaborating with internal teams such as logistics, warehouse, and sales to resolve customer issues effectively.- Managing customer accounts, including order processing, returns, exchanges, and refunds according to company policies.- Identifying trends in customer inquiries and feedback to proactively address common issues and improve processes.- Offering product recommendations and upselling additional products or services to enhance the customer experience.- Providing technical support for online ordering systems, payment processing, and website navigation.- Conducting follow-up communications with customers to ensure their issues have been resolved to their satisfaction.- Contributing to the development of customer service strategies and initiatives aimed at improving overall customer satisfaction and loyalty.

Provide technical support to hotel guests for internet, phone, and other technology-related issuesTroubleshoot and resolve guest complaints related to technology issuesCollaborate with other hotel departments to ensure technology systems are functioning properlyMaintain accurate records of guest interactions and technical issuesAssist with technology-related training for hotel staff membersMonitor and maintain security protocols for hotel technology systemsGreet guests and assist with check-in and check-out processesRespond to guest inquiries and provide information about hotel amenities and local attractionsAnswer incoming phone calls and route them to the appropriate departmentHandle cash and credit card transactions accurately and efficientlyResolve guest complaints and issues in a timely and professional mannerMaintain accurate records and documentation of guest interactions and transactionsMaintain a clean and organized front desk area

- Guest Assistance: Providing technical support to hotel guests for accessing their rooms using electronic key cards and assisting with any issues they encounter.- Key Card System Management: Managing the installation, configuration, and maintenance of electronic key card systems used for guest room access.- System Integration: Ensuring seamless integration of electronic key card systems with other hotel systems such as property management systems (PMS), security systems, and access control systems.- Troubleshooting: Responding to help desk tickets and inquiries related to electronic key card systems, promptly diagnosing and resolving technical issues.- Training: Conducting training sessions for hotel staff on how to use electronic key card systems efficiently and troubleshoot common problems.- Guest Privacy and Security: Monitoring key card system logs to ensure the security and privacy of guest information, identifying and addressing any security vulnerabilities.- Access Control Policies: Collaborating with security personnel to establish and enforce access control policies using electronic key card technology, ensuring the safety of guests and hotel property.- System Upgrades and Maintenance: Performing regular maintenance tasks and software updates on electronic key card systems to ensure optimal performance and reliability.- Guest Experience Enhancement: Implementing enhancements to electronic key card systems to improve the guest experience, such as mobile key integration and personalized access options.- Data Management: Maintaining accurate records of key card activations, deactivations, and replacements, as well as guest access permissions, using a secure and organized database system.