Feda Abukhadrah Email & Phone Number

Mississauga, ON, CA

Greater Toronto Area, Canada

15+ Years of experience📜 250+ Accounts1. 📱📈 Digital Marketing & Social Media MarketingAmplify your online presence and connect with your audience through targeted strategies. We provide: - 📄 Content Creation & Management: Engaging posts, blogs, and multimedia tailored to your brand. - 🔍 SEO & SEM Services: Increase your visibility on search engines and.

Markham, Ontario, Canada

- Orchestrated a team of 10+ service delivery personnel, proficient in troubleshooting, problem-solving, infrastructure optimization, and configuration management, ensuring strict adherence to SLAs and SOPs while leading complex technical projects.- Managed 70+ accounts, including Mackenzie Health, leveraging advanced MDM platforms and Apple Business.

Markham, Ontario, Canada

Richmond Hill, Ontario, Canada

• Managing PX's client's infrastructure via MDM for 1500 iPads in the healthcare sector.
• Managing Apple Business Manager deployments and configurations
• Respond to support requests in person, via phone, emails and remotely.Created historical records by documenting hardware and software changes andrevisions.
• Replacing hardware parts (iPads, adapters, cables, device holders, Bedside tablesand wall Arms).
• Maintaining and updating the hospital's technical infrastructure, including hardware,software, and networking equipment.
• Troubleshooting technical issues that arise within the hospital, and providing timelyand effective solutions.

Toronto, Ontario, Canada

1. Develop and document SOPs for development processes.2. Define SLAs for system performance.3. Coordinate UAT to gather feedback.4. Establish QA processes for reliability.5. Maintain a knowledge base for troubleshooting.6. Collaborate with stakeholders to ensure alignment with business goals.7. Oversee platform development and e-commerce integration.8..

Mississauga, Ontario, Canada

🌟 Network Optimization: Spearheaded network optimization initiatives leveraging SD-WAN technology, resulting in a 20% increase in network performance across all 500 body shop locations.🔒 Security Enhancement: Implemented advanced cybersecurity measures, including SIEM integration and multi-factor authentication, reducing security incidents by 30% and.

Amman Governorate, Jordan

Leading a team of technical analysts responsible for providing technical support to customers and internal stakeholders.Providing guidance and mentorship to team members to ensure effective and efficient troubleshooting and resolution of technical issues related to POS systems.Analyzing and interpreting data to identify patterns and trends in technical.

Amman Governorate, Jordan

TCP/IP Management: Optimize TCP/IP configurations for seamless network communication.Help Desk Support: Provide top-tier assistance through advanced ticketing systems and remote tools.Application Management: Administer and enhance industry-specific applications for improved operations.System Administration: Oversee servers, databases, and cloud services.

Amman, Jordan

- Providing exceptional customer service via multiple channels including phone, email, chat, and social media platforms.- Assisting customers with inquiries, order-related issues, product information, and general troubleshooting.- Resolving customer complaints and escalations promptly and professionally to ensure customer satisfaction and retention..

Ocean County, New Jersey, United States

Provide technical support to hotel guests for internet, phone, and other technology-related issuesTroubleshoot and resolve guest complaints related to technology issuesCollaborate with other hotel departments to ensure technology systems are functioning properlyMaintain accurate records of guest interactions and technical issuesAssist with.

Amman, Jordan

- Guest Assistance: Providing technical support to hotel guests for accessing their rooms using electronic key cards and assisting with any issues they encounter.- Key Card System Management: Managing the installation, configuration, and maintenance of electronic key card systems used for guest room access.- System Integration: Ensuring seamless.

Postgraduate Degree, Digital Marketing & Sales, 3.8

Degree: Post-Graduated Diploma Program: Marketing - Corporate Account Management Location: Canada, Ontario, Toronto Date: September 2020.

Bachelor'S Degree, Business Information Technology, 3.0

Artificial Intelligence & IoT Technical Quality Management Technology analysis Network Engineering Solutions Operating Systems Database.

Diploma, Academic & Business English Eap, 7.5

Degree: Diploma Program: English For Academic Purpose Location: Canada, Ontario, Toronto Date: April 2020 - August 2020 -Critical Analysis.