Federico Toccaceli Email and Phone Number
Federico Toccaceli work email
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Federico Toccaceli personal email
Famiq is the leading B2B stainless steel distributor in Argentina. For the last 10 years we have run big projects that transformed the way stainless steel is sold and distributed in our country. I am proud to be part ot the team that has lead this transformation.But to begin with, I want to share with you my values:1. Honesty & integrity. It rules 100% my life in all levels, from the deepest decisions to the lightest thoughs I can share with you.2. Justice & equanimity. Its easy to say but hard to play on rough times. That´s when is so important to always stand on this value.3. Empathic. This is fully connected with listening but more with to put myself at each other's feet, which is sometimes the hardest (and valuable) part.4. Curious. I love learning, asking and continuosly finding how things work and how things can be done in a different way.5. Perseverant. Goals are never reached in a streight way without obstacles. It´s the opposite. I love to navigate the problems that arises when we pursuit our dreams.Some main achievements are:- Working as Agile Coach, I introduced innovative practices in our management system and in our culture, such as OKR, Scrum, Kanban, Retrospectives, Inception & Lean development. My highest challenge here is to develop people by changing our mindset to work more collaboratively, openly and iteratively.- Working as Product Manager, we developed Famiq PIN, the leading B2B sales platform in Argentina thorugh which 35% of our sales volume is done every month.- Working as Marketing Manager, we created new job positions that were needed to encourage the digital transformation that our company is leading with the development of Famiq PIN, the first B2B sales channel in Argentina. Marketing lead generation, and different digital marketing strategies are being performed to increase the stainless steel consumption per capita in Argentina.- Working as Customer Experience Manager, during 2018 we improved our On Time delivery performance from 65% to 94%. Alongside with other improvements, we increased our NPS from 45 to 65 points.- Working as Business Developing Manager, I developed new big strategic customers together with new product lines that now represent around 3% of total revenue.
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Gerente GeneralZentraBuenos Aires Province, Argentina
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Product Manager & Marketing ManagerFamiq S.R.L Aug 2022 - Present1. Product Manager (Famiq PIN).Famiq PIN is the digital platform for the distribution of stainless steel B2B in Argentina and Uruguay.Achievements:- We invest more than USD 2.5 MM in software development and training for more than 40 vendors.- We sell more than USD 3.5 MM per month through the platform.- By June 2023, more than 39% of our commercial operation is self-managed by our clients with Famiq PIN.- We manage more than 4500 active B2B clients per month.I lead a team of 2 Product Owners, responsible for different parts of the digital product.My role as Product Manager is:- Define the vision of the product and propose the strategies that allow us to reach the vision.- Keep our strategy aligned with the OKR of the company.- Maximize business results together with stakeholders and product owners.- Lead the product discovery team together with the product owner and the scrummaster.2. Marketing ManagerTogether with 2 content and business managers, I lead a marketing team of 10 people that provides service to the different business units of Famiq. -
Product Manager & Agile CoachFamiq S.R.L. Jan 2020 - Aug 2022Ciudad Autónoma De Buenos Aires, ArgentinaNowadays I am leading 2 strategic initiatives at Famiq:1. Product Manager (Famiq PIN).Launched in 2018, Famiq PIN is the leading B2B digital sales platform in Argentina to trade stainless steel. Achievements:- More than USD 2.5 MM invested in development and training of our sales force.- USD 1.2 MM are being sold through this plattform every month.- By July 2020, more than 35% of our business operation is being handled through Famiq PIN by our customers autonomously.- More than 10.000 products published.- More than 20.000 positions of orders are being recorded per month.We are developing this project with Agile Frameworks, using SCRUM to develop Famiq PIN iteratively and incrementally.My role as a Product Manager is:- To maximize outcome, prioritizing what is most relevant to be developed.- To lead the discovery team to find the best solutions to be developed.- To lead the developing team together with our SM to maximize software delivery. - To engage all business stakeholders into a shared vision of Famiq PIN.- Develop and look after our main product KPIs to maximize the product market fit of Famiq PIN.2. Agile Coach.My goal on this role is to embrace the leaders at Famiq with an Agile Mindset. We have adopted the following practices:- Setting quarterly goals using OKR.- Improve our software development process using SCRUM.- Improve our marketing project management using KANBAN.- Improve the product discovery using: User story mapping, User Personna, User Stories.- Getting active feedback with different boards & tools.- Improving the way we think of new business using Lean Canvas, Business Model Canvas, etc.Nevertheless, the main reward in this role is having transformed collaboratively the mindset of more than 30 people, including top management at Famiq.
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Product Manager, Marketing Manager & Customer Experience ManagerFamiq S.R.L. Mar 2017 - Dec 2019Ciudad Autónoma De Buenos Aires, ArgentinaAt this stage, I lead 3 teams at Famiq with 2 different roles:1. Product Manager @Famiq PINFamiq PIN is the first B2B digital sales platform in Argentina to trade stainless steel. Achievements:- More than USD 2.5 MM invested in development and training of our sales force.- By August 2019, more than 30% of our business operation is now being handled through Famiq PIN by our customers autonomously.- More than 10.000 different products have been sold through this plattform in 16 months.- More than 20.000 positions of orders are being recorded per month.2. Marketing ManagerWith a team of 6 people, we developed B2B strategies for marketing campaings to:1. Promote Famiq´s awareness in the industry through our digital channels (FB, LiN, IG, SEO, SEM, etc.)2. Generate new qualified leads for different products through digital campaings.3. Generate customer loyalty through more than 20 events, factory tours and seminars.4. Promote stainless steel consumption in Argentina teaching in more than 20 courses, 150 welders to weld stainless steel.3. Customer Experience ManagerIn this role, with a team of 6 people we lead projects to transform the customer experience Famiq delivers to its customers through all the customer journeyMain acchievments are:1. Increased our OTD (on time delivery) from 48% to 96% in 14 months.2. Increased Famiq's NPS from 40 to 65 points.3. Worked together with Famiq PIN team to digitallize all the after sales queries, such as tracking information, invoice and receipt downloads and current accounts balances.
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Business Development ManagerFamiq S.A. Mar 2015 - Mar 2017Buenos AiresIn this new position, I study new products and services to introduce to FAMIQ sales channel. Once approved, I lead the team that connects all the dots, from sourcing to selling issues.I am a highly creative person, with high intuition and analysis capabilities, leading projects so that FAMIQ can keep growing in the stainless steel industry.
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Purchasing ManagerFamiq S.A. May 2009 - Mar 2015I've been proposed a new challenge inside FAMIQ that is to reorganizate and to boost the purchasing department.Some of the main tasks that I am performing are:- Standarize processes that were not regularly executed.- Optimize Purchasing databases & standards.- Create new reports developed in Microstrategy and other BI sources.- Keep innovating. Imagination is the main source for success.
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Import ManagerFamiq S.A. Mar 2004 - May 2009My challenge was to get the cheapest but greatest (in terms of quality) goods at the company.
Federico Toccaceli Education Details
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E-Commerce/Electronic Commerce -
Liqueed & ScrumallianceCspo (Certified Scrum Product Owner) -
Executive Education -
Posgrado
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Coaching -
International Business -
Escuela CafPhotography
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Emaus High School
Frequently Asked Questions about Federico Toccaceli
What company does Federico Toccaceli work for?
Federico Toccaceli works for Zentra
What is Federico Toccaceli's role at the current company?
Federico Toccaceli's current role is Gerente general.
What is Federico Toccaceli's email address?
Federico Toccaceli's email address is fe****@****.com.ar
What schools did Federico Toccaceli attend?
Federico Toccaceli attended Universidad De San Andrés, Liqueed & Scrumalliance, Universidad Torcuato Di Tella, Universidad De 'san Andrés', Universidad De Belgrano, Universidad Nacional De La Matanza, Escuela Caf, Emaus High School.
Who are Federico Toccaceli's colleagues?
Federico Toccaceli's colleagues are Melany Hernandez, Giuliana Carla Sueldo Sánchez, Marcela Fernandez.
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