Forrester is a leading global market research company that helps organizations exceed customer demands and excel with technology.As a CSM, my responsibilities involved:▪ Managing the whole B2B post-sale lifecycle of the assigned portfolio, developing relationships with a huge number of stakeholders, including C-level e senior managers ▪︎ Engagement monitoring, risk mitigation▪ Partnering with Sales, Product, Research, Events and/or Consulting ▪︎ Sharing Success Stories and best practices with my team and the global Customer Success ecosystem ✨️I have been one of the Best Newbie top nominees for 2022🏅Achieved 100% client retention and 108% wallet retention in 2022

During the time at The Lego Group, as part of my duties I have:▪ Provided B2C pre and after sales support by emails, phone calls and live chat, for AMS, EMEA and AUNZ markets▪ Organised internal events and activities as a member of the Fun & Wellbeing Committee▪ Supervised and coached new hires as a member of the Side by Side Crew🏆Achieved 100% NPS and FTR in 2021

My role at AmEx included:▪ Supporting card members' complaints and queries over the phone▪ Generating leads, promoting cross-selling and up-selling

Throughout this internship my daily tasks included:▪︎ Supporting the organisation of the event "Mandrarossa Vineyard Tour", edition 2018▪︎ Managing relations with suppliers and partners before and after the event▪︎ Monitoring the different areas' performance while handling complaints/issues, and welcoming guests during the event