Federica Dassi Email & Phone Number

Berlin, De

Berlino, Germania

• Creation and modification of integration offers• Follow up by telephone/e-mail with the partners• Confirmation & review of created offers with the team• Updating of already existing offers• Acquisition of new offer partners• External support (customer inquiries)• Internal support (support for key account managers)

Berlino, Germania

Creation or update of integrations (advertising) for ITA, ES, PT markets• Search material• Translation• Edit photo and text with creativity and matching with the company ad-formatProgramms: PIA, Sales Force, Microsoft full package

Berlino, Germania

From March 2023 Head Host in Berlin, Germany (property with 176 apartments)https://www.lockeliving.com/en/berlin/locke-at-east-side-gallery• Preopening, recruitment and opening• Flexible working in 3 shifts• Trainer for the front desk team (12 people), organizer for team buildings and team business meetings and costant support on the desk and out of it• Responsable for rota, holiday plan, overtime management• Creation of templates and automatisation of reports for an… Show more From March 2023 Head Host in Berlin, Germany (property with 176 apartments)https://www.lockeliving.com/en/berlin/locke-at-east-side-gallery• Preopening, recruitment and opening• Flexible working in 3 shifts• Trainer for the front desk team (12 people), organizer for team buildings and team business meetings and costant support on the desk and out of it• Responsable for rota, holiday plan, overtime management• Creation of templates and automatisation of reports for an efficienter work flow• Team tasks distribution and proof (checklists)• Keys, bags, safeboxes management• Meeting room coordination & preparation• Contact hunter for cultural activations and help throughout the whole events• Complaint management• Ensure the right flow of information • Compliance with the company standards• Booking of extra services and fines in the bills • Strong communication & collaboration with housekeeping and maintenance managers• Coordination of music and lights in the different departments of the hotel• Professional implementation of the formalities of guests' arrival and departure and the invoice preparation, with particular care for VIPs, people with disabilities and long stays.• Ensure the prepayments with travel agency and creation of deposit accounts with POS• Dealing with groups taking into account special agreements• Taxi, restaurant and other external service booking + information about the city, surroundings, transport network + special guest's wishes • Back office help (reservation and accounting) + inventory & new order placementFeb-March 2023 Head Host in London, UK :• Leman Locke• Buckle St. StudiosJan 2023 Team assistance in Dublin, Ireland:• Beckett LockeOct-Dec 2022 Team assistance in Munich, Germany:• Schawn Locke• WunderlockeAug-Sept 2022 Training sessions and support for teams in London, UK :• Kingsland Locke• Leman Locke• Buckle St. StudiosProgramms: Mews, Sales Force, Microsoft full package, Enzo, Haefele, Visionline Show less

Berlino, Germania

https://www.ihg.com/holidayinnexpress/hotels/us/en/berlin/berab/hoteldetail• Flexible work in 3 shifts (night shift included) dealing with 256 rooms• Management of all the internal cashiers• Shift and daily cashier closure • Proof of the assumtion of costs and creation of pro forma invoices • Booking of services and fines in the bills • Report check• Work with traces and alerts to improve the efficency• Help in the coordination of housekeeping and… Show more https://www.ihg.com/holidayinnexpress/hotels/us/en/berlin/berab/hoteldetail• Flexible work in 3 shifts (night shift included) dealing with 256 rooms• Management of all the internal cashiers• Shift and daily cashier closure • Proof of the assumtion of costs and creation of pro forma invoices • Booking of services and fines in the bills • Report check• Work with traces and alerts to improve the efficency• Help in the coordination of housekeeping and maintenance's staff• Loyality programm ( sales, affilation process and distribution of rewards to the IHG members)• Coordination of music and lights in the different departments of the hotel• Professional implementation of the formalities of guests' arrival and departure and the invoice preparation, with particular care for VIPs, members and workers of IHG• Guarantee of the highest room rate by walk-ins• Ensure the prepayments with travel agency and creation of deposit accounts with POS• Collaboration with external laundry• Dealing with groups taking into account special agreements• Knowledge, information and recommendations about house and the hotel group: internal structure, offers and special programs• Taxi, restaurant and other external service booking + information about the city, surroundings, transport network + special guest's wishes • Correct shift billing and cash settlement, check of adjustments and rate change• Back office help (reservation and accounting)• Exact administration of the safe boxes, bag storage & hotel keys• Meeting room coordination&preparation• Complaint management• Ensure the flow of information • Wake up calls• Bar service• Compliance with all Hotel and group standards• Flexible perception of all other work during the course of the business• Shift and holiday planning for the whole front office team • Educate the trainees and the new workers• Cover the manager on duty role• Warning of workers and of debtors• Bank depositProgramm: Opera, Microsoft Office Show less

Berlino

Barista for coffeebike and shop

Jesolo, Italy

http://www.manila-hotel.it• Back and front office work• Welcome, customer care and relations with guests, groups and agencies by phone, email and face to face in Italian, English, Spanish and German• Provide infos about area services and attractions• Check up, registration and sending of guests’ documents• Check in and out of the guests• Get bookings and insert them in our server and in our archieve and keep them updated• Book extra services like taxis and… Show more http://www.manila-hotel.it• Back and front office work• Welcome, customer care and relations with guests, groups and agencies by phone, email and face to face in Italian, English, Spanish and German• Provide infos about area services and attractions• Check up, registration and sending of guests’ documents• Check in and out of the guests• Get bookings and insert them in our server and in our archieve and keep them updated• Book extra services like taxis and restaurants• Departments' coordination with daily plans (for beach, parking, technicians, suplieres, waiters, houskeeping...)• Accounts' management• Payments with cash, c.cards (also in offline mode) and checks in order to invoices and receipts issue• Emails, fax and copy service• Orders making to providers• Collaboration with partner hotels• Rental of bikes, beach towels and strollers• Keeping hall and reception in order and clean• Keys and parking places control• Make customers follow Hotel's rules und right places• Bond check• Cancellation policies• Translations e.g. Menus• Lights, door, music coordination in the common areas• Bar service• Internet Wi-Fi login help• Info-panels setting upMain programms on Windows 10:HOAsys and Firefox Show less

Berlino, Germania

Production of the weekly newspaiper "Berliner Abendblatt"http://www.abendblatt-berlin.de/Layout workCopyrightIcons and graphics creationEditing coordinationAdministrationEmailProgramms: Adobe suite, Inlink, Elvis, Excel, World, Ticketin

Berlino, Germania

Collaboration with:Sheraton Berlin Grand Hotel Esplanade, Lützowufer 15, 10785 BerlinMövenpick Hotel Berlin, Schöneberger Str. 3, 10963 BerlinBest Western Hotel am Spittelmarkt, Neue Grünstraße 28, 10179 BerlinAccounting (in foreign currency too) and statisticsPublic relation and touristic infosDepartments' coordinationRoom and bar serviceCheck in and outSafety checkEmailsBag storage and newspaipers remissionWake up and taxi callsVIPs… Show more Collaboration with:Sheraton Berlin Grand Hotel Esplanade, Lützowufer 15, 10785 BerlinMövenpick Hotel Berlin, Schöneberger Str. 3, 10963 BerlinBest Western Hotel am Spittelmarkt, Neue Grünstraße 28, 10179 BerlinAccounting (in foreign currency too) and statisticsPublic relation and touristic infosDepartments' coordinationRoom and bar serviceCheck in and outSafety checkEmailsBag storage and newspaipers remissionWake up and taxi callsVIPs welcomeEmailMain programms:Opera, Protel, Excell, World, Snipping Tool, Firefox Show less

Neue Potsdamer Straße 2, 10785 Berlin, Deutschland

• Customer service, deal with crowd in the peak hours• Take orders in different laguages and punch them in the coffee shop database• Support collegues in the job following the standards and swap quickly from one to the other work position• Provide customers with price information and billing stubs• Operations with cash, register, credit cards and App payments• Recommend and inform about ingredients• Serve and prepare warm and cold drinks and warm up and serve food•… Show more • Customer service, deal with crowd in the peak hours• Take orders in different laguages and punch them in the coffee shop database• Support collegues in the job following the standards and swap quickly from one to the other work position• Provide customers with price information and billing stubs• Operations with cash, register, credit cards and App payments• Recommend and inform about ingredients• Serve and prepare warm and cold drinks and warm up and serve food• Promote products• Take care of merchandising and put price tags• Ensure that any complaints are entertained in a positive manner with a view to keep customers happy and ensure recurring business• Grind and brew coffee and prepare the mixture for the final drinks• Ensure that sufficient supplies are available and inform procurement officers of any shortages• Maintaining a clean and comfortable store• Use dishwasher machine• Opening, softclosing and closing operations Show less

Tolmezzo, Italy

• Get bookings and insert them online in http://xnotta.it (using tablou) and keep them updated in Booking.com and roster paper• Welcome, customer care and relations with guests and agencies by phone, fax, email and face to face in Italian, English, Spanishand German• Pictures’ Inserting and infos’ updating in Booking.com and in the company’s website• Booking’s management about every kind of room, taxis, restaurants and massages• Booking managment and preparation of meeting… Show more • Get bookings and insert them online in http://xnotta.it (using tablou) and keep them updated in Booking.com and roster paper• Welcome, customer care and relations with guests and agencies by phone, fax, email and face to face in Italian, English, Spanishand German• Pictures’ Inserting and infos’ updating in Booking.com and in the company’s website• Booking’s management about every kind of room, taxis, restaurants and massages• Booking managment and preparation of meeting and gym rooms• Check up, registration and sending of guests’ documents• Relationship with suppliers• Payments with cash or c.cards and invoices and receipts issuing• Password and cable distribution for ethernet use• Provide infos about area services and attractions• Creation of journey itineraries for customers• Marketing• Personal research about hotel’s improvement possibilities and statistics• Creation of graphic and informative material and care of its exposure and distribution• Monitoring of customers’ satisfaction grade online (Facebook, Booking.com and Trip Advisor) and face to face• Monthly trend’s analysis and costs’ study• Set common lights and air cond/heaters• Bar service• Till’s, main doors’ and gates’ closing• Waste disposal• Breakfast area deeply cleaning and reset buffet• Keeping hall and reception in order and clean• Make room’s cleaning plan• Rooms’ and gates’ key check Show less

South Melbourne, Australia

• Collaboration in the realization of the E-Learning pages for Westpac (Bank)• Follow the script and the masterslide structure made by senior designers• Serch appropriate immages online in Shutterstock• Adjust and modify layers and pictures with photoshop• Create basic animations with Articulate• Insert video and audio with subtitles properly in the web pages through Articulate, focusing on timeline• Put and make buttons and triglles work• Do final checks of the… Show more • Collaboration in the realization of the E-Learning pages for Westpac (Bank)• Follow the script and the masterslide structure made by senior designers• Serch appropriate immages online in Shutterstock• Adjust and modify layers and pictures with photoshop• Create basic animations with Articulate• Insert video and audio with subtitles properly in the web pages through Articulate, focusing on timeline• Put and make buttons and triglles work• Do final checks of the website and update versions• Work in common folders and server with all the team on a project well split in sections and modules Show less

Melbourne, Australia

• Customer service, deal with bookings, overbooking, queue and crowded functions• Take orders (take away and to have in it) of drinks, entrees, mains, side dishes, pizzas, dessert and coffes directly at the till• Recommend dishes, inform about daily specials and answer customers’ questions in particoulary about food intolerances• Serve and prepare drinks (alcoholics ones too)• Run food fast until 3 dishes at the same time (very big dishes as well)• Prepare coffees, teas, hot… Show more • Customer service, deal with bookings, overbooking, queue and crowded functions• Take orders (take away and to have in it) of drinks, entrees, mains, side dishes, pizzas, dessert and coffes directly at the till• Recommend dishes, inform about daily specials and answer customers’ questions in particoulary about food intolerances• Serve and prepare drinks (alcoholics ones too)• Run food fast until 3 dishes at the same time (very big dishes as well)• Prepare coffees, teas, hot chocolates and chai lattes• Use dishwasher machine• Dry properly all the cuttlery and the different glasses• Decorate desserts• Keep windows clean and updated about the desserts and specials• Set and clean continuosly the tables properly• Do alone all cleaning and closing operations about bar and floor• Operations with cash register and credit cards• Give particular attention and promotions to the ACMI members Show less

Barcellona, Spagna

• Customer service• Give information about the events and the city• Sell tickets

Gemona Del Friuli (Ud)

university internship 350 hours- restyling company web site- creation logos- creation of different paper material

Porto Santa Margherita (Ve)

with company ALINA ANIMATION• Senior Fitness• Aquagym• Children games

Riotorto (Li)

with company animavera srl• Fitness, Children care and Dance shows

German Basic Course

University, Erasmus 6 Months

Bachelor Of Arts (B.A.), Industrial And Product Design

German Course