Federica Ghiraldi Email & Phone Number

Milano, Italia

• Coordinating and training Customer Service employees.• Developing commercial proposals for customers.• Issuing orders for samples stock and sending the samples to customers.• Sending technical and regulatory documentation to customers.• Monitoring and managing stock in French warehouses and in the Italian office.• Stock management of brochures and prototypes.• Acting as point of contact between the Italian office and the French headquarter.• Entering customers purchase orders in SAP and monitoring prices and financial movements.• CRM management: recording of customer interactions and opportunities.• Regularly checking the quality of the received data through the CRM.• Participating in trade fairs and seminars.• Complaints and returns management.• Cooperating on a daily basis with the Logistics department to meet any customer’s needs in a timely and efficient manner.• Creating of shipping documents for raw materials sent out from French warehouses.• Daily use of SAP (samples, prices, orders, invoices and credit/debit notes).

Milan, Italy

• Creating new customer accounts.• Developing proposals for customers and monitoring their outcome.• Monitoring warehouse flow and placing purchase orders to foreign suppliers.• Acting as point of contact for daily communications from and to foreign suppliers through emails and phone calls.• CRM management.• Cooperating on a daily basis with the Logistics department to meet any customer’s needs in a timely and efficient manner.• Participating in trade fairs.• Filling all the administration forms required by customers.• Delivery tracking.• Complaints and returns management.

Cernusco Sul Naviglio

• Sales representatives support.• Creating new customer accounts.• Filling administrative forms for the request of customers credit reviews.• Developing and monitoring leadtimes and outcome of commercial proposals through SAP.• Technical complaints and returns management.• Filling check lists for Extra-EU exports.• Monitoring stocks in Italian and German warehouses.• Supporting the Field Manager in writing commercial letters for Italian and foreign key customers and in writing sales reports.

Milan, Italy

• Logistics management for classes and conferences.• Taking care of relationships with teachers.• Preparation of lecture materials.• Classrooms arrangement.• Support to the activities of Events Organisation.

Milan, Italy

• Welcoming guests.• Check-in and check-out management.• Rooms assignment.• Bookings collecting. • Concierge service.