Federica Tomatis Email & Phone Number

Manage the Portfolios of Projects for the following three areas: Regulatory, Legal / Data Protection and ESG. - Work with the team of Project Managers and Business Analysts to ensure successful delivery of the Projects- Be the escalation point of contact when challenges / issues occur within the Projects and work on getting those resolved or further.

Turin Area, Italy

Work with the business areas and with the resource management area on building a company-wide roadmap of planned investments/projects. Manage the roadmap through the year, including on-going alignment, change management where required and prioritization.

Turin Area, Italy

Review, analyse and validate all internal demand (demand for both budget and resources).Identify potential links, dependencies and overlaps among demands and lead the process to address those.Liaise with resource management to trigger resource allocation on approved demand.

Italy, Turin

Receive and review requirements for resources (people) to support internal projects. Develop and implement a resource management process to ensure:- timely identification of the required resources- validation of the required effort and skill set- allocation of all the required resources to meet the project timelines

Turin Area, Italy

Review and analyze the scope of internal projects to: - identify the impact on and requirements from local resources (service delivery area)- work with the Project Manager to address any issues, gaps, amendments and ensure requirements are metCountries of responsibility: Austria, Belgium, Switzerland, Denmark, Spain, Ireland, Italy, Netherlands, Portugal.

Barcelona Area, Spain

Represent Customer Interface Management departments and their requirements within projects introducing new telco services. Act as Subject Matter Expert for both the Front Office Area (centralized) and the Back Office non technical areas (locally based in different countries). Run individual Projects to implement areas / address issues related to the.

Barcelona Area, Spain

Work in the Fault Help Desk of the company for Swiss Italian customers. Responsible for first level technical support and for different administrative tasks related to the customers.

Aarhus, Denmark

Responsible for international projects concerning the analysis and evaluation of customer service abroad. My main tasks were recruiting and briefing mystery shoppers in many different countries, proofreading the reports made by the mystery shoppers and dealing with payment of salary to the shoppers.

Aarhus, Denmark

Responsible for contacting companies and their IT managers for projects of telemarketing both in Italy and in Brazil and Portugal.

Aarhus, Denmark

Work as tourist guide for groups of Danish tourists visiting Italy. Responsible for the logisitcs (hotels, museums, etc.) both before and during the tour.