Federica Clemente Email & Phone Number

Parigi, Ile-De-France, Francia

• Deliver the best customer experience by providing all core values of the House of Dior through each interaction via every single communication channel.• Share a perfect brand awareness, a luxurious clienteling campaign and product knowledge to customers.• Drive E-Commerce boutique sales (Dior.com) through inbound and outbound calls in line with the policies and processes of the House.• Enter accurate information into Salesforce.com on a daily basis.

Montigny-Lès-Metz, Grande Est, Francia

ENAIP Langues is a school of foreign languages and a non-profit European organisation specialised in the education of adults.Key responsibilities:• Language examining and tests development.• Holding English and Italian classes to French native speakers.• Internal management.During my experience, I primarily focused my thesis on the analysis of the difficulties met by French native speakers in the process of learning English as a Foreign Language (EFL).

Master Of Science - Ms, Ms In European Studies - International Relations

The Master of Science in International Relations – European Studies aims to provide cultural, communicative and methodological abilities.

Laurea Triennale, Mediazione Linguistica