Language department coordinator, Italian and Spanish teacher, business manager

I’m a language teacher, PA, event organizer, admin, secretary, language tours organizer.

Maintain files and administrative records. Keep company website up-to-date with products specifications and prices. Promote services and products through social media. Develop new marketing strategies to grow the business.Liaise between management, clients, suppliers and associates to coordiante activities and resolve multidimensional problems. Organising weekly business staff meetings discussing marketing strategies and allocated budgets and targets.Review inventory replenishment. Receive and arrange national and international shippings.Attend events and exhibitions in Hong Kong and China in business related sectors. Maintain business relationships with suppliers and build more competitive ones.I have strengthned business relationships with current customers and developed new ones.I have gained experience of taking the initiative and a positive and practical approach to problem solving decreasing customers complaints and increasing the loyalty of existing clients.

Group leader of 2 groups of 15 Italian students for a summer study trip. The first one took place in Ireland, one week in Dublin at UCD College, and one week in Galway at GMIT College. The second tour took place in England, two weeks at Canterbury College. I was responsible for the kids' safety and security and everything related to the organization and the success of the study trip.

Greet and register guests, assist check-in and check-out bookings, answer phone calls and transfer them to appropriate staff, handle guests bill, distribute incoming mail and manage outgoing correspondence. Take reservations ensuring no overlaps or over-bookings. Organize catering and staff for meetings and seminars. Assist administrative staff creating reports to ensure accurate accounting of all transactions.I gained the ability to handle multiple priorities simultaneously and calmly under pressure keeping clients satisfied and resolving conflicts. I went the extra mile when a client forgot his passport in his room, so I promptly ran to the airport to give him it back.