Federica Di Pilato Email & Phone Number

Dublin, Ireland

- Identifying customer's preferences for their travel needs and interests & offering tailor-made quotations based on airlines/hotel availability and rates.- Making individual and group bookings through GDS systems (Amadeus) & on provider’s platforms (airline’s websites, hôtellerie systems and coach/train/chauffeur’s web pages).- Promptly providing essential travel information such as Covid-19 regulations and visa requirements for the countries visited or transited.- Taking part in corporate events from key providers in the Irish travel industry to build and strengthen business networks and agreements.- Working along with the team manager in settling weekly productivity goals and planning the workflow in an efficient manner.- Organizing team-building activities for the company and wisely distributing the allocated budget throughout the financial year.

Dublin, Ireland

- B2B / B2C Customer Advice & Support;- Providing customized solutions to solve client's questions, concerns and issues, both via chat and calls;- Supporting rollout of internal process improvements & providing feedback on tools and procedures;- Investigating fraudulent activities within accounts by identifying, tracing and flagging any suspicious or high-risk activity to the bank or its customers.

County Dublin, Ireland

- Identifying customer's preferences for their travel needs and interests & offering tailor-made quotations based on airlines/hotel availability and rates.- Making individual and group bookings through GDS systems (Amadeus) & on provider’s platforms (airline’s websites, hôtellerie systems and coach/train/chauffeur’s web pages).- Promptly providing essential travel information such as Covid-19 regulations and visa requirements for the countries visited or transited.- Taking part in corporate events from key providers in the Irish travel industry to build and strengthen business networks and agreements.- Working along with the team manager in settling weekly productivity goals and planning the workflow in an efficient manner.- Organizing team-building activities for the company and wisely distributing the allocated budget throughout the financial year.

County Dublin, Ireland

- Managing and checking booking activities on BudgetAir.ie.- Issuing air tickets with various GDS platforms (Amadeus, Galileo).- Assisting with travel clearances.- Following security check controls on a daily basis.- Managing and organizing invoices. - Taking part in monthly training with major airlines on the Irish market, in order to keep up to date with the business standards.

Milano, Italia

- Providing information related to promoted services and products.- Distributing product’s brochures and flyers to create new sales opportunities.

Milano, Lombardia, Italia

- Managing and planning activities related to sales and promotion in selected Smartbox authorized sellers. - Recruiting and training new hires for the promotion team around the country.- Monitoring agent’s sale performances and reporting all data gathered to the manager.

Milano, Italia

- Reviewing visa applications, ensuring all requirements were met and assisting during all the phases to return the documentation to the travel agencies.- Helping travel agencies to process visa applications while respecting all deadlines.- Document verification checks.- Keeping up-to-date with all visa rules for the destinations offered by the tour operator (e.g. India, China, Russia).

Bollate, Lombardia, Italia

- Assisting leisure clients to choose a touristic destination based on their profile.- Creating personalised quotes.- Issuing air and ferry tickets.- Promoting special offers and packages.

Portuguese Avançado

Intensive English Course

Laurea Triennale, Scienze Del Turismo E Comunità Locale

Final result: 102/110 Degree's project title: Promoting tourism in the Apulia region through the cinema. Destination management.