Federica Fanni Email & Phone Number

County Waterford, Ireland

- Scrum team member, applying Agile methodologies and using Jira and WorkFront to manage small to large content projects simultaneously across multiple Amazon platforms.- Content Project Management from content creation, revision, translation to online publication for a variety of languages, audiences and platforms, using DITA and UI strings Content Management Systems.- Trainer and mentor, developing general and ad-hoc onboarding plans for new hires, and delivering training on tools and… Show more - Scrum team member, applying Agile methodologies and using Jira and WorkFront to manage small to large content projects simultaneously across multiple Amazon platforms.- Content Project Management from content creation, revision, translation to online publication for a variety of languages, audiences and platforms, using DITA and UI strings Content Management Systems.- Trainer and mentor, developing general and ad-hoc onboarding plans for new hires, and delivering training on tools and software.- Internal software and device tester, identifying and reporting issues before and after release. Show less

Waterford

- Client Management, including documents/files assessment discussion, quotation, service and delivery solutions arrangements.- Project Management via internal tools, ensuring efficient resource allocation, costs, and agreed timelines. Project preparation via CAT tools, ensuring correct data and file handling.- Vendor Management, liaising with language vendors to streamline translations and ensuring high quality translations and agreed turnaround times.- File quality verification via… Show more - Client Management, including documents/files assessment discussion, quotation, service and delivery solutions arrangements.- Project Management via internal tools, ensuring efficient resource allocation, costs, and agreed timelines. Project preparation via CAT tools, ensuring correct data and file handling.- Vendor Management, liaising with language vendors to streamline translations and ensuring high quality translations and agreed turnaround times.- File quality verification via CAT tools and other translation QA verification tools. Show less

Cork

- Managed and optimized team workload across maintenance, cleaning, and front desk teams.- Trained and supervised interns, enhancing their contributions and improving assistance to international customers via various channels.- Established strategic partnerships with English language schools and Erasmus program partners through accommodation and language course packages for international students.- Utilized graphic design platforms like Canva to create visually compelling marketing… Show more - Managed and optimized team workload across maintenance, cleaning, and front desk teams.- Trained and supervised interns, enhancing their contributions and improving assistance to international customers via various channels.- Established strategic partnerships with English language schools and Erasmus program partners through accommodation and language course packages for international students.- Utilized graphic design platforms like Canva to create visually compelling marketing materials.- Managed administrative tasks effectively, ensuring smooth internal processes, operational excellence, and better support for client needs. Show less

County Cork, Ireland

- Prepared lessons and taught Italian to University students (beginner, intermediate and advanced level). - Wrote reports about my own classes and those taught by other professors (observation classes).

Cork

- Analysed and classified geospatial data to improve the precision and accuracy of Apple Maps.- Reported new patterns identification providing detailed feedback to tackle problems, bugs, and refine output results.- Translated and localised market specific categories and content.

Cork

- Provided technical support on Apple products, systems, peripherals, software, and hardware.- Educated users improving their understanding of Apple products and ensuring a positive customer experience.- Mentored new hires, providing customer service best practices as well as troubleshooting logic, creating a positive learning environment.

Liverpool, Regno Unito

- Handled passengers’ queries and complaints by telephone, email and letter.- Tracked information on flight bookings, flight irregularities and baggage irregularities.- Carried verifications through airport stations and reservation departments.- Processed payments for customers entitled to reimbursement and/or compensation.- Offered a professional and positive customer service experience to passengers.

Manchester, Regno Unito

- Helped customers to find the ideal car to rent; be an intermediate between them and the car hire companies throughout the world, dealing with queries about the booking, special requests, picking up and drop off times and places.- Amended bookings, handled complaints, issued invoices.

Manchester, Regno Unito

Cashier, cook, waitress at ‘Veeno’, Italian wine café (Manchester)

Londra, Regno Unito

- Handled requests and coordinated the translation, transcription, interpreting and voiceover jobs in order to meet the deadlines.- Proofread and queried documents.- Issued invoices and organised translators’ payments through Sage.

Guspini

Educator for ‘Caritas’: organiser of indoor and leisure activities for children and teenagers

Guspini

Proof-reader and writer of articles at ‘La Gazzetta del Medio Campidano’, Sardinian local newspaper

Higher Diploma In Science Computing (Systems And Information Technologies Services)

Key modules: Computer Architecture, Operating Systems, Networking, Web and UI Design, Scripting (Python), Object-Oriented Programming.

Translation Studies, Ma In Language Interpretation And Translation, First Class Honours

Main modules: Translation, Localisation, CAT Tools, Adaptation and re-writing, Teaching Italian

Bachelor'S Degree, Culture And Language Mediation, First Class Honours (110 Cum Laude)

Main modules: Italian, History of the Italian Language, English, French, English Linguistics, French Linguistics, Phonetics.

Erasmus Student, English, French, Swedish, Arts

Diploma, Languages

Activities and Societies: Volleyball Main fields: Italian, Latin, English, French, German