- Scrum team member, applying Agile methodologies and using Jira and WorkFront to manage small to large content projects simultaneously across multiple Amazon platforms.- Content Project Management from content creation, revision, translation to online publication for a variety of languages, audiences and platforms, using DITA and UI strings Content Management Systems.- Trainer and mentor, developing general and ad-hoc onboarding plans for new hires, and delivering training on tools and… Show more - Scrum team member, applying Agile methodologies and using Jira and WorkFront to manage small to large content projects simultaneously across multiple Amazon platforms.- Content Project Management from content creation, revision, translation to online publication for a variety of languages, audiences and platforms, using DITA and UI strings Content Management Systems.- Trainer and mentor, developing general and ad-hoc onboarding plans for new hires, and delivering training on tools and software.- Internal software and device tester, identifying and reporting issues before and after release. Show less

- Client Management, including documents/files assessment discussion, quotation, service and delivery solutions arrangements.- Project Management via internal tools, ensuring efficient resource allocation, costs, and agreed timelines. Project preparation via CAT tools, ensuring correct data and file handling.- Vendor Management, liaising with language vendors to streamline translations and ensuring high quality translations and agreed turnaround times.- File quality verification via… Show more - Client Management, including documents/files assessment discussion, quotation, service and delivery solutions arrangements.- Project Management via internal tools, ensuring efficient resource allocation, costs, and agreed timelines. Project preparation via CAT tools, ensuring correct data and file handling.- Vendor Management, liaising with language vendors to streamline translations and ensuring high quality translations and agreed turnaround times.- File quality verification via CAT tools and other translation QA verification tools. Show less

- Managed and optimized team workload across maintenance, cleaning, and front desk teams.- Trained and supervised interns, enhancing their contributions and improving assistance to international customers via various channels.- Established strategic partnerships with English language schools and Erasmus program partners through accommodation and language course packages for international students.- Utilized graphic design platforms like Canva to create visually compelling marketing… Show more - Managed and optimized team workload across maintenance, cleaning, and front desk teams.- Trained and supervised interns, enhancing their contributions and improving assistance to international customers via various channels.- Established strategic partnerships with English language schools and Erasmus program partners through accommodation and language course packages for international students.- Utilized graphic design platforms like Canva to create visually compelling marketing materials.- Managed administrative tasks effectively, ensuring smooth internal processes, operational excellence, and better support for client needs. Show less

- Prepared lessons and taught Italian to University students (beginner, intermediate and advanced level). - Wrote reports about my own classes and those taught by other professors (observation classes).

- Analysed and classified geospatial data to improve the precision and accuracy of Apple Maps.- Reported new patterns identification providing detailed feedback to tackle problems, bugs, and refine output results.- Translated and localised market specific categories and content.

- Provided technical support on Apple products, systems, peripherals, software, and hardware.- Educated users improving their understanding of Apple products and ensuring a positive customer experience.- Mentored new hires, providing customer service best practices as well as troubleshooting logic, creating a positive learning environment.

- Handled passengers’ queries and complaints by telephone, email and letter.- Tracked information on flight bookings, flight irregularities and baggage irregularities.- Carried verifications through airport stations and reservation departments.- Processed payments for customers entitled to reimbursement and/or compensation.- Offered a professional and positive customer service experience to passengers.

- Helped customers to find the ideal car to rent; be an intermediate between them and the car hire companies throughout the world, dealing with queries about the booking, special requests, picking up and drop off times and places.- Amended bookings, handled complaints, issued invoices.

Cashier, cook, waitress at ‘Veeno’, Italian wine café (Manchester)

- Handled requests and coordinated the translation, transcription, interpreting and voiceover jobs in order to meet the deadlines.- Proofread and queried documents.- Issued invoices and organised translators’ payments through Sage.

Educator for ‘Caritas’: organiser of indoor and leisure activities for children and teenagers

Proof-reader and writer of articles at ‘La Gazzetta del Medio Campidano’, Sardinian local newspaper