Federica Fortuna

Federica Fortuna Email and Phone Number

Passionate customer service professional dedicated to delivering exceptional experiences. @ Amunì Events
Federica Fortuna's Location
Dubai, Dubai, United Arab Emirates, United Arab Emirates
About Federica Fortuna

Experienced customer service professional with over 6 years of proven success in delivering exceptional service and satisfaction. Skilled in handling inquiries, resolving issues, and fostering positive customer relationships. Proficient in communication, problem-solving, and exceeding customer expectations.

Federica Fortuna's Current Company Details
Amunì Events

Amunì Events

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Passionate customer service professional dedicated to delivering exceptional experiences.
Federica Fortuna Work Experience Details
  • Amunì Events
    Founder
    Amunì Events Oct 2024 - Present
    Dubai, United Arab Emirates
    Founder of Amunì Events, a dynamic event company based in Dubai, specializing in creating unforgettable experiences in the sea. We offer unique yacht parties, corporate gatherings, and private celebrations, all tailored to bring your vision to life. With a focus on creativity, professionalism, and personalized service, Amunì Events ensures every event is a seamless and memorable occasion.
  • Emirates
    Economy Class Cabin Crew
    Emirates Jan 2022 - Sep 2024
    Dubai, United Arab Emirates
    Prioritize the safety and security of passengers and crew members at all times. Conduct pre-flight safety checks, and adhere to established safety procedures and protocols during all phases of flight.Provide exceptional customer service to passengers by greeting them warmly, assisting with boarding and seating arrangements, and attending to their needs and requests throughout the flight. Anticipate and respond to passenger enquiries, concerns, and special requests in a professional and courteous manner.Collaborate closely with fellow Cabin Crew members, pilots, and ground staff to coordinate operations, communicate effectively, and resolve any issues or challenges that may arise during the flight. Foster a positive and cohesive team environment to enhance overall passenger experience.Demonstrate cultural awareness and sensitivity when interacting with passengers from diverse backgrounds. Respect cultural differences and strive to create an inclusive and welcoming environment for all passengers on board.Maintain a professional appearance and adhere to grooming standards and uniform guidelines set forth by the airline. Present a polished and well-groomed appearance to uphold the airline's brand image and standards of professionalism.
  • Emirates
    Flight Attendant
    Emirates Jan 2022 - Sep 2024
    Dubai, United Arab Emirates
  • Nuova Mastrarua Rooms
    Customer Service Manager
    Nuova Mastrarua Rooms Jun 2021 - Oct 2021
    Syracuse, Sicily, Italy
    Welcomed and assisted around 30 guests daily with check-in, check-out, and enquiries;Informed guests of all on-site amenities and coordinating with third party agencies to organize activities;Handled guests' complaints while managing other departments to ensure smooth operations and high level of guest satisfaction.
  • I Love Sicily Excursions
    Sales Professional
    I Love Sicily Excursions 2018 - 2021
    Syracuse, Sicily, Italy
    Proactively engage with potential customers to promote our services, identify their needs, and convert leads into sales opportunities.Provide exceptional customer service throughout the sales process, from initial contact to after-sales support. Address customer concerns or complaints promptly and ensure a positive overall experience.
  • Isonzo Suites
    Guest House Manager
    Isonzo Suites Jun 2019 - Sep 2019
    Syracuse, Sicily, Italy
    Managed day-to-day operations;Supervising maintenance and housekeeping to ensure a clean and welcoming environment;Addressed guests' enquiries, requests, and concerns in a timely manner, ensuring a high level of customer satisfaction.

Federica Fortuna Education Details

Frequently Asked Questions about Federica Fortuna

What company does Federica Fortuna work for?

Federica Fortuna works for Amunì Events

What is Federica Fortuna's role at the current company?

Federica Fortuna's current role is Passionate customer service professional dedicated to delivering exceptional experiences..

What schools did Federica Fortuna attend?

Federica Fortuna attended Università Degli Studi Di Trieste, Liceo Linguistico Tommaso Gargallo.

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