Federica Fortuna Email and Phone Number
Experienced customer service professional with over 6 years of proven success in delivering exceptional service and satisfaction. Skilled in handling inquiries, resolving issues, and fostering positive customer relationships. Proficient in communication, problem-solving, and exceeding customer expectations.
Amunì Events
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FounderAmunì Events Oct 2024 - PresentDubai, United Arab EmiratesFounder of Amunì Events, a dynamic event company based in Dubai, specializing in creating unforgettable experiences in the sea. We offer unique yacht parties, corporate gatherings, and private celebrations, all tailored to bring your vision to life. With a focus on creativity, professionalism, and personalized service, Amunì Events ensures every event is a seamless and memorable occasion. -
Economy Class Cabin CrewEmirates Jan 2022 - Sep 2024Dubai, United Arab EmiratesPrioritize the safety and security of passengers and crew members at all times. Conduct pre-flight safety checks, and adhere to established safety procedures and protocols during all phases of flight.Provide exceptional customer service to passengers by greeting them warmly, assisting with boarding and seating arrangements, and attending to their needs and requests throughout the flight. Anticipate and respond to passenger enquiries, concerns, and special requests in a professional and courteous manner.Collaborate closely with fellow Cabin Crew members, pilots, and ground staff to coordinate operations, communicate effectively, and resolve any issues or challenges that may arise during the flight. Foster a positive and cohesive team environment to enhance overall passenger experience.Demonstrate cultural awareness and sensitivity when interacting with passengers from diverse backgrounds. Respect cultural differences and strive to create an inclusive and welcoming environment for all passengers on board.Maintain a professional appearance and adhere to grooming standards and uniform guidelines set forth by the airline. Present a polished and well-groomed appearance to uphold the airline's brand image and standards of professionalism. -
Flight AttendantEmirates Jan 2022 - Sep 2024Dubai, United Arab Emirates -
Customer Service ManagerNuova Mastrarua Rooms Jun 2021 - Oct 2021Syracuse, Sicily, ItalyWelcomed and assisted around 30 guests daily with check-in, check-out, and enquiries;Informed guests of all on-site amenities and coordinating with third party agencies to organize activities;Handled guests' complaints while managing other departments to ensure smooth operations and high level of guest satisfaction.
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Sales ProfessionalI Love Sicily Excursions 2018 - 2021Syracuse, Sicily, ItalyProactively engage with potential customers to promote our services, identify their needs, and convert leads into sales opportunities.Provide exceptional customer service throughout the sales process, from initial contact to after-sales support. Address customer concerns or complaints promptly and ensure a positive overall experience.
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Guest House ManagerIsonzo Suites Jun 2019 - Sep 2019Syracuse, Sicily, ItalyManaged day-to-day operations;Supervising maintenance and housekeeping to ensure a clean and welcoming environment;Addressed guests' enquiries, requests, and concerns in a timely manner, ensuring a high level of customer satisfaction.
Federica Fortuna Education Details
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Language Interpretation And Translation -
Liceo Linguistico Tommaso Gargallo93/100
Frequently Asked Questions about Federica Fortuna
What company does Federica Fortuna work for?
Federica Fortuna works for Amunì Events
What is Federica Fortuna's role at the current company?
Federica Fortuna's current role is Passionate customer service professional dedicated to delivering exceptional experiences..
What schools did Federica Fortuna attend?
Federica Fortuna attended Università Degli Studi Di Trieste, Liceo Linguistico Tommaso Gargallo.
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Federica Fortuna
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Federica Fortuna
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