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Federica Fortuna is listed as Founder at Amunì Events, based in Dubai, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Federica Fortuna.
Federica Fortuna previously worked as Economy Class Cabin Crew at Emirates and Flight Attendant at Emirates. Federica Fortuna holds Language Interpretation And Translation from Università Degli Studi Di Trieste.
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Experienced customer service professional with over 6 years of proven success in delivering exceptional service and satisfaction. Skilled in handling inquiries, resolving issues, and fostering positive customer relationships. Proficient in communication, problem-solving, and exceeding customer expectations.
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Dubai, United Arab Emirates
Founder of Amunì Events, a dynamic event company based in Dubai, specializing in creating unforgettable experiences in the sea. We offer unique yacht parties, corporate gatherings, and private celebrations, all tailored to bring your vision to life. With a focus on creativity, professionalism, and personalized service, Amunì Events ensures every event is a seamless and memorable occasion.
Dubai, United Arab Emirates
Prioritize the safety and security of passengers and crew members at all times. Conduct pre-flight safety checks, and adhere to established safety procedures and protocols during all phases of flight.Provide exceptional customer service to passengers by greeting them warmly, assisting with boarding and seating arrangements, and attending to their needs and requests throughout the flight. Anticipate and respond to passenger enquiries, concerns, and special requests in a professional and courteous manner.Collaborate closely with fellow Cabin Crew members, pilots, and ground staff to coordinate operations, communicate effectively, and resolve any issues or challenges that may arise during the flight. Foster a positive and cohesive team environment to enhance overall passenger experience.Demonstrate cultural awareness and sensitivity when interacting with passengers from diverse backgrounds. Respect cultural differences and strive to create an inclusive and welcoming environment for all passengers on board.Maintain a professional appearance and adhere to grooming standards and uniform guidelines set forth by the airline. Present a polished and well-groomed appearance to uphold the airline's brand image and standards of professionalism.
Syracuse, Sicily, Italy
Welcomed and assisted around 30 guests daily with check-in, check-out, and enquiries;Informed guests of all on-site amenities and coordinating with third party agencies to organize activities;Handled guests' complaints while managing other departments to ensure smooth operations and high level of guest satisfaction.
Syracuse, Sicily, Italy
Proactively engage with potential customers to promote our services, identify their needs, and convert leads into sales opportunities.Provide exceptional customer service throughout the sales process, from initial contact to after-sales support. Address customer concerns or complaints promptly and ensure a positive overall experience.
Syracuse, Sicily, Italy
Managed day-to-day operations;Supervising maintenance and housekeeping to ensure a clean and welcoming environment;Addressed guests' enquiries, requests, and concerns in a timely manner, ensuring a high level of customer satisfaction.
Currently student at SSLMIT, Università degli Studi di Trieste.
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Federica Fortuna works for Amunì Events.
Federica Fortuna is listed as Founder at Amunì Events.
Federica Fortuna is based in Dubai, United Arab Emirates while working with Amunì Events.
Federica Fortuna has worked for Amunì Events, Emirates, Nuova Mastrarua Rooms, I Love Sicily Excursions, and Isonzo Suites.
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Federica Fortuna holds Language Interpretation And Translation from Università Degli Studi Di Trieste.
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