Federica Mei Email & Phone Number

Copenhagen Metropolitan Area

Copenhagen, Capital Region, Denmark

Copenhagen Metropolitan Area

- Provided commercial and technical support to +1000 customers (chat, email, phone) on software and applications, including hardware installation and usage.- Performed troubleshooting techniques to resolve issues and established patterns for reoccurring matters to provide input to development teams in Jira.- Enhanced, updated, and maintained the accuracy.

Copenhagen, Capital Region, Denmark

- Assisted the marketing team in developing SEO strategies to boost web traffic.- Researched SEO keywords to use throughout the company's website and marketing materials. - Monitored daily performance metrics to understand SEO strategy performance.- Updated content and website links for maximum optimization and search engine rankings.

Copenhagen Metropolitan Area

- Developed a new marketing strategy, executed strategic tactics and monitored outcomes based on KPIs.- Delineated a buyer persona and refined the digital marketing strategy over time to ensure alignment with the right customer segment.- Designed, structured and implemented a referral program to increase customer retention by 5%. - Facilitated the creation.

Copenhagen Area, Capital Region, Denmark

- Managed bookings from 3 different communication channels (website, emails, and social media). - Reduced the number of no-shows by 85% by suggesting and introducing a new reservation system. - Implemented set-up changes to improve service and exploit restaurant capacity by almost +30%. - Supervised and coordinated private events based on customers'.

Copenhagen, Capital Region, Denmark

- Identified the project goals and established an adequate timeline with the senior PM. - Gathered requirements, deliverables, and timeframes from stakeholders according to the project goals.- Applied time management and task tracking methods to oversee and manage project stages.- Collaborated with cross-functional teams to evaluate new ideas and.

Copenhagen Area, Capital Region, Denmark

- Counselled more than 150 international customers in managing the platform and its features. - Activated 25 new platform users in the back-end systems.- Analysed customers' information and needs and translated them into marketing and product development insights.- Kept a personal CSAT of +80%, contributing to achieving a high NPS.

Copenhagen Area, Capital Region, Denmark

- Interviewed, selected, and trained more than 10 new FOH members in 2 years.- Managed inventory control on a daily basis to produce monthly reports for the management.- Developed monthly work schedules and departmental objectives with the management.- Promoted and nurtured a cooperative and harmonious working environment to increase productivity and.

Master'S Degree, International Marketing

The overall concept of the IMM programme is an understanding of Strategic Marketing and Management in an international context. The main.

Bachelor Of Science - Bs, Business Administration And Service Management

BSc SEM combines business economics and service sector studies and gave me an in-depth understanding of how to market, sell, and organize.

Political Science And Government

The Political Science Course offers an interdisciplinary formation, juridical, economic, political, social, historical and linguistic.