Federica Palmieri Email & Phone Number

Taormina, Sicily, Italy

-Supporting and assisting customers in the hotels and at the airport.-Organizing welcome meetings during the hotel visits, making recommendations about local experiences and attractions-Selling excursions-Respond to requests, being a mediator between the hotels and the travel agency-Solving problems and assisting the customers

Catania, Sicily, Italy

-arrange and schedule appointments and meetings-data entry, maintain databases-copy, scan, fax, email, file, note-take, and travel arrangements-place and transmit orders, monitor correspondance between customers and office-welcome customers, respond to requests

Bilbao, Basque Country, Spain

The key responsabilities:-Operating a switchboard in a warm, confident and happy manner-Reservation of meeting rooms on a computerised meeting room booking system-Meeting and greeting clients in reception.-Liaising with other receptionist and the rest of the team.-Administration of the cashier and vouchers.-Having an eye for detail and checking rooms are perfect each time.-Receptionist general duties ( menaging reservation, check in and check out).

Bilbao Area, Spain

I was a member of the airport location team and a brand ambassador, the main role was providing a world class costumer service and professionally and effectively sells hertz products and services to meet the costumer’s travel needs.The key responsabilities:- effectively communicate and offer products and services.-achieve sales goals.-resolve costumer issues and concerns.-work in a fast paced sales environment and maintaining an appropriate appereance in order to provide a good service to the clients.

Bilbao Area, Spain

The key responsabilites:-Back office: managing email, calls, and documents (review and file theme).-Front office: Reception of clients and organization of appointments.-resolve guest issues and enquire -schedule front desk meeting to identify and resolve operational issues, and housekeeping discrepancies.-ensure the place is maintained clean,safe and secure.-Assist the manager in supervising daily front desk activities according to the established giudelines.-costumer satisfaciton ( guest feedback and social media review)

Bilbao Area, Spain

The key responsabilities:-Punctual execution of the program of activities established by the travel agency or tour operator.-Monitoring the group of clients regarding regulations, restrictions or necessary precautions during the tour-describe points of interest around the city to the group and answer any questions, which require knowing the history of each check point.-distribute materials to the group at the beginning of the tour, which includes audio headsets and brochures-mantain a positive and friendly demeanour during the all tour.

Bilbao Area, Spain

the key respinsabilites:-Attend and assist the public of the store-problem solving and multitasking skills -knowledge of the products in order to fully satisfy customer needs-ability to use different channels to realize sales(emails,whatsapp,phone) and of managing the stock-managing client's orders as an intermediary between suppliers and customers

Catania Area, Italy

The key responsabilities:-Organization of general and strategic activities-Daily merchandise management and store preparation

London, United Kingdom

The key responsabilites:-helping people of all ages and abilities to develop swimming skills and techniques, and to exercise in water. -Good communication skills to encourage people and put them at their ease. -Organizing the class and lesson plan.(1to1; mix class, baby&parents, waterpolo class)Baby & parents lesson

London, United Kingdom

The key responsabilities:-Accommodating customer’s needs and satisfaction through spontaneous problem solving strategies, with a warm and professional perspective-Responsible for bookings, payments etc. and providing customized services

Catania Area, Italy

The key responsabilities:-Collaborating and coordinating the festival: people, guests and volunteers.-Establishing in details the location, schedule etc. of the public event