- Daily support and relationship management with our sales and service partners and data analysis systems- Continues alignment with HQ in Germany to achieve company’s objectives - Supervise field service engineers- Handle special fulfilment requests from our customers- Ensure the proper integration of new customers together with the customer onboarding team- Conduct training remotely or on-site for partners- Monitor and analyze Brita's KPIs and develop appropriate actions based on the numbers - Implement new features of our tool and processes directly at partner locations and take responsibility for ensuring they are fully understood and adopted

Develop a core business department for the Italian market to optimize cost saving, customer satisfaction, and service efficiency.All these activities are carried out in continuous collaboration with the parent company, trying to find in every situation the best balance between the dynamics of the Italian market and the objectives and guidelines of the parent company.

- Create and Implement procedures for the Italian Market.- Data Driven Strategic Management - Supervise and lead the operations department - Develop Commercial Offer strategies and competitive advantage. - Create and implement a Quality Control System - Strategy buyer and stock management

London Area and UBS bank• Manage and lead a small team of engineers • Overall responsibility for Technical Services• Preparation and presentation of regular reports• Organise installations, PPM's and repairs and strategic planning and scheduling of maintenance visits • Liaison with internal customers to improve procedures and processes• SuperAutomatic machine Eversys, Schaerer etc.

Federico worked for Square Mile Coffee and its partner, Simonelli Group an internationally recognised coffee machines manufacturer. In the first year with Square Mile, Federico successfully improved the organisation of technical and spare part retail services, achieving a figure of 95% of callouts resolved on the first attempt. He reduced the spare parts waiting time for customers to a record minimum in the company. As part of his job since 2017, Federico has expanded and supported the Victoria Arduino engineering network within the UK and developed a system of technical training and instructional documents for our distributors and their engineers. Thanks to the trust he has gained in the industry and his passion for problem-solving he has collaborated directly with Nuova Simonelli to improve old and new products.Responsibilities include:• Overall responsibility for Customer Support both in the office and in the field as Head of the Engineering Department • Processing customer orders, quotations• Arranging installations , PPM's and repairs and strategic planning and scheduling of maintenance visits • Liaison with internal customers to improve procedures and processes between departments • Assist customers over the telephone, email, solving service and accounting problems.• Out of hours cover, providing back-up to both field engineers and customers.• Organise Technical training days for partners• Participation in industry's event• Collaboration with the parent manufacturing company to develop old and new products.• Ongoing expansion of knowledge relating to the industry, developed through working with coffee science experts , participation in cupping, through sensory courses and researches

Breakdown call outCustomer trainingelectrical appliancesLa Marzocco, Faema, Cimbali.

• Supplier relations• Customer training and assistance• Development• Technical problems solving

Workshop Supervisor Repairing and overhaul of Espresso coffee machines, ice machine, dishwasher, glass- washer, cooking machines, blender, food preparation machine, drink dispenser, refrigeration machine.