Federico Daniel Bourdette Martinez

Federico Daniel Bourdette Martinez Email and Phone Number

Queue Management Analyst @ Corporate Travel Management (CTM) US
Uruguay
Federico Daniel Bourdette Martinez's Location
Uruguay, Uruguay
About Federico Daniel Bourdette Martinez

Federico Daniel Bourdette Martinez is a Queue Management Analyst at Corporate Travel Management (CTM) US. Colleagues describe him as "Durante mi tiempo en Tata Consultancy Services, tuve la oportunidad de trabajar junto a Federico, tanto a mi lado como compañeros, sino que también tuve la suerte de tenerlo como integrante de mi equipo de soporte. Puedo decir con seguridad que Federico tiene la determinación para adaptarse rápidamente al entorno de trabajo, y brindar un excelente servicio durante el proceso. Entre sus cualidades puedo destacar que tiene un excelente trato con clientes y una capacidad de organización que le permitió trabajar de manera eficiente. Por encima de sus habilidades previamente mencionadas, Federico tiene un ingenio que le permitió aprender las características más técnicas de las herramientas de Microsoft con las cuales trabajábamos, entre ellas Power Platform, Dynamics 365, Power Automate y desarrollo en JavaScript y C#. Mi experiencia con Federico me ha demostrado que es una excelente persona para integrar a cualquier equipo de soporte técnico o desarrollo, y puedo con gusto brindar más detalles sobre su excelente trabajo al que lo desee." and "I've worked with Federico for 3 years at Sabre Hospitality Solutions. I used to sit next to him when he joined Sabre and witnessed his development process. He is an amazing person, proactive, a great team player that's always willing to help others. He is a great colleague to work along with, going above and beyond in every task he is assigned to. We've worked together in countless projects and cases and I'm truly thankful for the many things I learnt from him. Additionally, his technical skills are outstanding, he is a fast learner that's always eager to share what he knows, and easily adapts in changing environments. A great person like him is a must have for any organization seeking for an outstanding talent!"

Federico Daniel Bourdette Martinez's Current Company Details
Corporate Travel Management (CTM) US

Corporate Travel Management (Ctm) Us

View
Queue Management Analyst
Uruguay
Website:
us.travelctm.com
Employees:
1825
Federico Daniel Bourdette Martinez Work Experience Details
  • Corporate Travel Management (Ctm) Us
    Queue Management Analyst
    Corporate Travel Management (Ctm) Us
    Uruguay
  • Ukg
    Integration Consultant Ii
    Ukg Dec 2023 - Present
    Montevideo, Uruguay
    Assisted customers on the integration between UKG Ready servers and vendors.Worked together with developers on creating and modifying XML files.Had weekly meetings with customers to follow up on their projects.
  • Tata Consultancy Services
    Microsoft Dynamics 365 Support Engineer
    Tata Consultancy Services Jul 2022 - Dec 2023
    Montevideo, Uruguay
    Provided support to Microsoft Dynamics 365 customers.Handling incidents through their lifecycle (Starting as a support ticket, diagnosing the issue with customer and in some cases filing a bug report), while mainting a direct contact with customers and keeping them updated.Was assigned several high severity tickets, which have a follow-the-sun workflow, meaning that I had to work directly with colleagues from all regions to ensure that top bill clients issues were addressed and solved as quickly as possible.Worked alonside management on how to improve our workflow and provide a better service.
  • Sabre Corporation
    Associate Product Support
    Sabre Corporation Apr 2018 - Jul 2022
    Montevideo, Uruguay
    As Product Support Associate I provided support to customers (via phone, chat, emails) regarding all Sabre Hospitality Solutions products; Central Reservations System (SynXis), Property Management System (SynXis Property Hub), Booking Engine, etc.Also provided hoteliers and travel agencies with assistance regarding GDS (Sabre, Apollo, Galileo, Amadeus)
  • Abitab S.A.
    Cashier
    Abitab S.A. Jan 2015 - Aug 2017
    Montevideo, Uruguay

Federico Daniel Bourdette Martinez Education Details

  • Centro De Ensayos De Software
    Centro De Ensayos De Software
    Tester De Software

Frequently Asked Questions about Federico Daniel Bourdette Martinez

What company does Federico Daniel Bourdette Martinez work for?

Federico Daniel Bourdette Martinez works for Corporate Travel Management (Ctm) Us

What is Federico Daniel Bourdette Martinez's role at the current company?

Federico Daniel Bourdette Martinez's current role is Queue Management Analyst.

What schools did Federico Daniel Bourdette Martinez attend?

Federico Daniel Bourdette Martinez attended Centro De Ensayos De Software.

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