• Manage customer’s claims through the appropriate ticketing system, up to the final resolution• Reporting product issues to the international quality team or production manager, in order to find out root cause and improve quality of products and reliability of systems• Technical support pre or post sale either on field or remote by phone or email• Commissioning of systems and installation support• After sales responsible for OEM sales channel• Drafting of technical… Show more • Manage customer’s claims through the appropriate ticketing system, up to the final resolution• Reporting product issues to the international quality team or production manager, in order to find out root cause and improve quality of products and reliability of systems• Technical support pre or post sale either on field or remote by phone or email• Commissioning of systems and installation support• After sales responsible for OEM sales channel• Drafting of technical documentation e.g. reports, presentations, manuals• Complete the resolution of claims in the best and fastest way:providing technical reports, on-site intervention, reimbursement, replacement, repair etc.• Organization of documentations and certificate (e.g. CE, RoHS, REACH, SDS)• KPIs: NPS Customer Services (B2B), Resolution times, non-quality cost budget Show less

• Manage of customer claims cooperation with sw developer team to find out defect root cause• Bug fixing activity and analysis of results in order to improve sw reliability• Test cases development (Stress Test, Performance, Coverage, Vulnerability, GUI etc.)• Setup of test environment and writing of step-by-step procedure• Design and validation of software requirement

System Engineer for Ericsson-LG research and development department. The main purpose of my work was to test, develop, promote, check the telecommunication systems (e.g. PBX, network devices, applications, server etc. ) of the various suppliers, both before the placing on the market and after their distribution and installation.Main duties and responsibilities:· Technical support assistance by telephone o via email, sometimes on site.· Help desk and customer service for final… Show more System Engineer for Ericsson-LG research and development department. The main purpose of my work was to test, develop, promote, check the telecommunication systems (e.g. PBX, network devices, applications, server etc. ) of the various suppliers, both before the placing on the market and after their distribution and installation.Main duties and responsibilities:· Technical support assistance by telephone o via email, sometimes on site.· Help desk and customer service for final user, distributor and technician.· Testing, development, quality control, debugging of the products distributed by Promelit· Report claims and bugs to Ericsson-LG engineer team in order to solve that· Responsible for training courses for technicians installers and agents of commerce.· Drafting and/or translation of technical documentation (manuals, user guides, presentations, etc.)· Presales activity and sales support in order to propose the best offer based on customer needs.· Research of new product and development of existing products in order to satisfy market request.· Support and installation at the end customer site and in some cases project management activity· Responsible for final trial of new installations sites Show less

Consultant and sofware developer, main activities were the design and development of IT solutions for different companies for example: ENI, Piaggio, Campari etc.My main duties are:· Sales support· Presales activity and design of IT solutions· Creation of web pages and computer applications by SAP platform · Developing ERP and CRM solutionsThe realization was carry out via the SAP platform and its applications but also through custom HTML pages, JavaScript or Java Server… Show more Consultant and sofware developer, main activities were the design and development of IT solutions for different companies for example: ENI, Piaggio, Campari etc.My main duties are:· Sales support· Presales activity and design of IT solutions· Creation of web pages and computer applications by SAP platform · Developing ERP and CRM solutionsThe realization was carry out via the SAP platform and its applications but also through custom HTML pages, JavaScript or Java Server Pages (JSP). Show less

Support software developer team and R&D team for different projects- Software developer (Java, html, C++)- Software tester for Digial Home project