Federico Ciacci Email & Phone Number

Rome, Latium, Italy

• Explaining the history of attractions and giving interesting talks to both international and local tourists, delivering content at the right level to ensure visitors exceed their expectations of the visit.• Organizing timetables, tickets reservations and transportation, monitoring visitors activities in order to ensure compliance with the tour regulations and safety practices.• Pitching to people in a skilful and diplomatic manner, ensuring all opportunities are taken to up-sell merchandising and experiences.• Working to prepare material and content for the tours as well as for my personal website.

Ljubljana

- Responsible to develop the Italian structure of the company, creating and translating official documents to communicate with Italian institutions and businesses.- Advising businesses on social responsibility using the “CSR Company Toolkit®” based on ISO 26000:2010 standard, communicating confidently market research insights and Gap analysis results in order to influence business decisions in compiling sustainability reports and implement sustainable initiatives.- Creating and produce market research reports on the “state of art” of Italian CSR sector, analysing qualitative and quantitative information to support and review new and existing opportunities and sales strategies.

Limpley Stoke, Bath

- Responsible to collating up information regularly for the NGO.- Draft of high quality project reports and briefing documents for donors.- Produced a 3 years business plan for the period 2015-2018 to research and expand new sources of revenues for the NGO.

London, United Kingdom

- Worked in a multicultural team of seven persons, which enhanced multiple language communication skills and the ability to work in teams.- Delivered a high quality customer service, developing strong interpersonal skills. An outgoing personality was required to establish a fruitful relationship with customers based on mutual trust.

Master'S Degree, Msc International Development, Distinction

Activities and Societies: "Common Purpose Leadership Development Course" (certificate holder). "Green Capital Change Maker Award" 2015.

Erasmus Project

"Erasmus Program": 1 year at "Universidad de Salamanca", focus on spanish literature and history. Aquired full academic and working.

Bachelor'S Degree, Scienze Storiche, Del Territorio E Per La Cooperazione Internazionale, First (108/110)

Activities and Societies: 3 Days Workshop on Regional Economical Development. Subject: "Umbria, using the territory to drive development.

Education record

"Liceo Scientifico G.B. Morgagni"