Federico Delgado Email and Phone Number

Information, Communication and Technology Department. End-User Team. Providing end user support. In charge of the following services: VIP Support (high priority users), Telepresence and videoconference, Mobile phones support.

Systems department. Help Desk on “Sanatorio Allende S.A”. Internal user support. Hardware and software update and troubleshooting. Maintenance of printers. Work aligned with the developer team for on-site user support, such as software updates and releases.

Systems department on “Aeropuertos Argentina 2000” (Córdoba). Internal user support. Infrastructure. Supervision and maintenance of computer devices, networking and telephony. IT Services. Server rack environments with IP-based remote control options. Vlans. VPNs.

I worked as a team member of Database Access Management, Pseudo and Long Distance for HP under Sabre & American Airlines accounts.- Managed critical and several amount of accesses for our customers in Oracle and SQL Databases following Security baselines and protocols.- Monitored work queues for incoming customer requests with SLA agreement.- Provided technical and experienced knowledge to my teammates.- Ability to work fast on customer's escalations in order to provide… Show more I worked as a team member of Database Access Management, Pseudo and Long Distance for HP under Sabre & American Airlines accounts.- Managed critical and several amount of accesses for our customers in Oracle and SQL Databases following Security baselines and protocols.- Monitored work queues for incoming customer requests with SLA agreement.- Provided technical and experienced knowledge to my teammates.- Ability to work fast on customer's escalations in order to provide effective and accurate turnarounds.- Worked, designed and executed moderate objective scoped projects, aiming for internal/ external procedure upgrades and high customer impact rates.- Continuous training for knowledge acquisition and updates.- Constant teamwork support Show less