• Technical Specialist, providing first level support for software, hardware and any IT related problems.• Report and escalate end users issues to different IT departments. • Escalation point for staff in offices of Dublin, London, Australia and Costa Rica.• First contact with regular and VIP costumers.• Review and update of internal procedures.• Translations of procedures, templates, internal and external emails (English-Spanish).

•SAP Security Administrator, providing support and maintenance to the application.•Group of two people providing support for a total of 450 SAP users.•User ID Administration.•Roles and profiles Administration.•Transport Orders Management (Development, QA, Production).

• Systems Security Administrator, for a total of 1500 users.• Procedures Development for internal management, permanent contact with both internal and external users.• Network Administration: - Novell - Active Directory- VPN Management - Permissions Management on business intranet- Internet use analysis, sites and users data transfer follow-up• User-ID Management on applications owned by the organization.• IBM ClearQuest Administration (ticketing… Show more • Systems Security Administrator, for a total of 1500 users.• Procedures Development for internal management, permanent contact with both internal and external users.• Network Administration: - Novell - Active Directory- VPN Management - Permissions Management on business intranet- Internet use analysis, sites and users data transfer follow-up• User-ID Management on applications owned by the organization.• IBM ClearQuest Administration (ticketing application).• Daily Novell and Unix Back-up, tapes transport and follow-up, IBM Tivoli Management for this task. Show less

•Providing advice and solution to customer problems, performing the necessary managements according to each call; - Billing claims, wrong charge mounts.- Equipment with wrong or no performance.- Issues regarding services supported by the organization.•Providing support for a 15-personal team.