Federico Vitelli Email & Phone Number

Lisbon, Portugal

Amsterdam Area, Netherlands

- Supervise, assign duties, and coordinate work schedules of installer partners and assist them in resolving issues.- Identify resource requirements and manage budgets for resource allocation.- Develop new information communication procedures.- Create, implement, and monitor detailed projects that projects are executed according to KPI, quality targets and.

Amsterdam, Paesi Bassi

• Balanced creative, well-written content, headlines, page titles, etc., with search engine,optimised (SEO) text to ensure the effectiveness of online marketing strategies
• Incorporated SEO keywords and tags into copy for websites
• Drafting engaging content to achieve clients goal
• Evaluate and proofread web copy and provide feedback to client managers

Amsterdam, Paesi Bassi

• Managed client commitments using SalesForce platform, ZendDesk Mail and CCL (ContatCenter Live) Phone calls; communicating with priority clients requiring special consider-ation as high spending, problematic.
• Improved client website SEO by producing SEO pages and blog articles, managingcopywriters and designers through SalesForce/Duda platforms and in person
• Managed account services through SalesForce platform, ZendDesk mail and CCL(Contact Center Live). Prioritising and phoning more than 50 clients accounts weekly,from initiation and set-up to facilitation
• Conducted searches such as evaluating competitor websites to incorporate best practiceand create marketing strategies to ensure optimal results.
• Developed title tag, descriptions of meta tags and highlighted and added relevant links
• Supported and lead junior client managers in order to manage critical situations

• Developed and lead staff to provide a hospitable and professional service while adheringto policies and business initiatives
• Employee orientation, development, and training logistics and recordkeeping
• Maintaining employee files and the HR filing system
• Compensation and payroll administration and recordkeeping
• Conducted interviews, facilitated the induction process and performed exit interviews
• Performance management and improvement tracking systems

Roma, Italia

• Responsible for the daily distribution of work and delegating to a team of 11-15
• Maintained call centre schedule to ensure appropriate and timely call responses to ourclients, monitoring and reporting productivity to GM ù
• Received and resolved escalation level calls from clients
• Established new processes and procedures that were used in new hire training as wellas codified established rules of conduct for existing employees
• Trained customer service department in new computer software programs duringimplementation and refresher training:
• Wrote a complete staff handbook and a welcome pack which guided new employees