- Supervise, assign duties, and coordinate work schedules of installer partners and assist them in resolving issues.- Identify resource requirements and manage budgets for resource allocation.- Develop new information communication procedures.- Create, implement, and monitor detailed projects that projects are executed according to KPI, quality targets and are meeting the safety requirements.- Managed client commitments using Sugar platform, Mail and Phone calls.- Learned about different photovoltaic products and competently provided customers with information about each one, complementary products, and suggestions for their usage.- Planning and reporting: reporting on the progress of systems installed, systems online, customer service and issue management.

• Balanced creative, well-written content, headlines, page titles, etc., with search engine,optimised (SEO) text to ensure the effectiveness of online marketing strategies • Incorporated SEO keywords and tags into copy for websites • Drafting engaging content to achieve clients goal • Evaluate and proofread web copy and provide feedback to client managers

• Managed client commitments using SalesForce platform, ZendDesk Mail and CCL (ContatCenter Live) Phone calls; communicating with priority clients requiring special consider-ation as high spending, problematic, escalated, unresponsive and similar • Improved client website SEO by producing SEO pages and blog articles, managingcopywriters and designers through SalesForce/Duda platforms and in person • Managed account services through SalesForce platform, ZendDesk mail and CCL(Contact Center Live). Prioritising and phoning more than 50 clients accounts weekly,from initiation and set-up to facilitation • Conducted searches such as evaluating competitor websites to incorporate best practiceand create marketing strategies to ensure optimal results. • Developed title tag, descriptions of meta tags and highlighted and added relevant links • Supported and lead junior client managers in order to manage critical situations

• Developed and lead staff to provide a hospitable and professional service while adheringto policies and business initiatives • Employee orientation, development, and training logistics and recordkeeping • Maintaining employee files and the HR filing system • Compensation and payroll administration and recordkeeping • Conducted interviews, facilitated the induction process and performed exit interviews • Performance management and improvement tracking systems• Employee safety, welfare, wellness, and health reporting • Managed and developed service plans that enhanced HR strategies • Manage and create employee communications • Established new marketing techniques increasing overall revenue • Managed stock and developed supplier network • Project manager for private events; corporate, casual, and sporting • Created social media events and promotions, managing paid campaign strategies • Daily management of social media platforms (Facebook, Instagram and Twitter) engag-ing in social network interactions

• Responsible for the daily distribution of work and delegating to a team of 11-15 • Maintained call centre schedule to ensure appropriate and timely call responses to ourclients, monitoring and reporting productivity to GM ù• Received and resolved escalation level calls from clients • Established new processes and procedures that were used in new hire training as wellas codified established rules of conduct for existing employees • Trained customer service department in new computer software programs duringimplementation and refresher training: • Wrote a complete staff handbook and a welcome pack which guided new employees • Increased staff retention by motivating the team with daily, weekly and monthly KPI’s