Federico Bautista Abreu Email & Phone Number

With over 15 years of experience in logistics, sales, customer service, and team development, my objective is to deliver exceptional guest experiences while optimizing operational and commercial processes within the hospitality industry.I am currently employed as a Guest Experience Manager at Highgate, responsible for leading the Guest Experience team at one of our South Florida properties. In this role, I leverage my analytical and CRM skills to devise and execute strategies aimed at enriching customer loyalty, retention, and satisfaction. Prior to my position at Highgate, I held a position at LATAM Airlines, where I oversaw the cargo business for the Asia Pacific region, managing commercial relationships, contracts, rates, and service quality. Throughout my career, I have consistently demonstrated my proficiency in leadership, innovation, and adaptability to evolving market dynamics.

Listed skills include Microsoft Office and Liderazgo De Equipos.

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  Pontificia Universidad Católica Madre Y Maestra

  Bachelor Of Engineering - Be