Federico Deis Email and Phone Number
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Over 28 years of experience integrating and supporting Apple technology in enterprise and education environments. Focus in the integration, management and support of Apple client/server technologies around the world. Clients include universities, schools, banks, financial institutions, retail, media agencies, and mining companies.Areas of expertise: Strategic business planning, project management, solutions engineering/systems engineering, CI/CD, resource optimization, customer success, engaging with C level executives, Software-as-a-Service (SaaS), Cloud-based technologies, enterprise software, complex infrastructures management and project implementation leadership. I’m highly motivated and capable of working with minimum supervision. I’m a great learner and always willing to contribute to every challenge, excellent at collaborating, always paying attention to details with excellent verbal and written communication skills. I partner effectively with service teams always working to isolate technology gaps.Technology expertise: macOS, iOS and iPadOS, Linux, UNIX, Microsoft Azure, Windows, Windows Server (incl. Active Directory and Exchange), VMware, Citrix, JAMF Pro, AirWatch, MobileIron, Absolute Software, Microsoft SCCM, Microsoft Intune, Microsoft Dynamics 365, Microsoft PowerApps, Code42, JIRA, ServiceNow, Splunk, Tableau, Okta and Ping among others. Security and Compliance: Experience with industry security rules and standards including: SOX, PCI, HIPAAWeb Technologies: Apache, Tomcat, MySQL, NGINXProgramming: Swift, Object-C, Python, Ruby, BashData Processing: Tableau, Splunk, DataDogHQ, Microsoft SentinelSecurity and Networking: Cisco, McAfee, Meraki, Fortinet, SafeNet, Symantec, Netskope, ForeScout, Trend Micro Security, Jamf Protect, Wandera and mayor endpoint security solutionsDigital Workplace: Device Management, IT Support, Digital Experience Management, Platform Cost Management
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Director, Customer Platform Experience And It Support ServicesMobidelio Feb 2022 - PresentDallas-Fort Worth MetroplexDrive strategic initiatives that leverage digital technologies to transform customer operations, enhance value delivery, and strengthen competitive positioning in the marketplace.Spearheaded the development of Digital Experience Services (DEX) focused on optimizing user experience and operational efficiency for businesses adopting Apple technology. The DEX offering includes proactive device performance monitoring, user experience analytics, customized support and training, automated issue resolution, and management of employee satisfaction and feedback loops.Led the overhaul of our IT Support Services platform to introduce a modern, omnichannel experience integrated with analytics, cognitive technologies, and automation. This resulted in reducing average response time to 17 minutes and resolution time to 47 minutes for Apple-related support cases.Customers realized a 40% improvement in employee satisfaction and productivity, a 42% reduction in device management and security costs, and a 65% decrease in monthly support tickets.
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Director, Architecture And Customer Platform ExperienceAgilemobility360 Feb 2018 - PresentFrisco, Texas, United States- Design, build and manage a services platform infrastructure based on JAMF Pro, Jamf Protect and the rest of the Jamf family of products to assist customers in managing and securing their Apple devices.- Responsible for end user experience and workplace as a service in enterprise and education verticals.- Oversee resource allocation to ensure delivery of services and projects in a timely manner. Proper use of engineering team, resources and budget to accelerate achievement of goals.- Ensure services infrastructure integrates with customer business, security and IT processes.- Identify customer needs, design pre-sales, presentations, demos and technical material and make sure customer understands a modern device management model.- Put in effect risk, compliance and security processes to provide corporate security controls throughout an organization. - Work with field services to establish a proper sales strategy approach.- Work with customers aligning security and identify strategies. (Providing integration with IdPs including Okta, Ping, One Login, Microsoft Azure and Microsoft ADFS)- Design, build and deploy successful Proof of Concepts.- Design and development of custom apps to help deliver a personalized customer's UX using Swift.- Responsible for ITSM quality delivery, aligning our platform to customers support needs. Help develop and leverage service desk best practices to accelerate problem management and drive rapid resolution.- Establish modern metrics to measure mobility impact in a mix platform environment.- Optimize resource utilization through support and management systems, analytics and big data.- Lead technical teams to develop security and mobility strategies aligned to the new IT.- Work closely with customers to build a mobile strategy around Apple technology and implement Apple devices at scale.
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Director - Architecture & Infrastructure OperationsAgilemobility360 Nov 2017 - Feb 2018- Lead the design and build a SaaS infrastructure to provide Apple managed services globally.- Align internal teams with customer's teams to share a common vision.- Architect a high availability platform utilizing load balancing, horizontal scalability and fail over.- Lead deployment of server and storage infrastructure based on VMware ESX, Amazon AWS and Rackspace- Manage procurement of components to build the backend of our technology that will provide the base infrastructure for a highly available platform hosting JAMF Pro.- Infrastructure automation through scripting (Bash, Python, Perl) and programming (Swift)- Design, develop, implement and maintain a disaster recovery plan and strategy for our internal SaaS infrastructure.- Ansible Automation for configuration management, platform delivery and provisioning.- Monitoring, alerting and notifications using DataDogHQ and Microsoft Sentinel.- Align infrastructure, software and services providers with company model and vision.- Help create presentations, demos, sales and all collateral material to help engage customers from a technical perspective.
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Director Of Enterprise Sales Engineering, AppleProstudio Jan 2011 - Oct 2017ChileWorked closely with mayor resellers in Argentina, Chile, Colombia, Peru and Ecuador to provide pre-Sales Engineering and Apple Professional Services to deliver business transformation to enterprise, government and education customers.Provide strategic planning, deployment and management insights in modern device management models. Deploy and setup MDM environments using JAMF Pro, Microsoft SCCM, Absolute Software, FileWave, AirWatch, MobileIron and Apple's Profile Manager.Design and develop customer facing technical presentations and documentation. Lead pre-sales engineering to assess, design, architect a plan to integrate desktop and mobile technology across a diverse corporate environment.Lead Professional Services to build and execute technology projects in cross-platform, complex IT environments.At my time at ProStudio, I was responsible for 60% of sales of Apple enterprise (Xserve & Xserve RAID) technology in Chile, deploying high end solutions from Enterprise Backup to Directory Services integration, SAN, Centralized Management, Scitech Clustering and network services.Expertise in technologies including: Apple server platform, Microsoft Server platform (Active Directory, MS Exchange, MS SCCM, Certificate Services), Directory Services, Storage Area Network (Xsan, StorNext, IBM), FC Networking (Cisco, Brocade, Qlogic), Backup (Tivoli, PresStore, NetBackup, NetApp, Symantec, CA), Networking (Meraki, Cisco, Juniper, Fortinet), MDM (AirWatch, Afaria, MobileIron, SimpeMDM, Absolute, maas360, JAMF Casper Suite).
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Independent Consultant- Jan 2009 - Dec 2010Help customers enterprise support and integrate Apple solutions at scale. I designed and deployed varied Apple solutions from school labs to storage area networks in media related markets.Focused on storage and backup integration, directory domain integration, web and database services and centralized management, security and video streaming.Became a reseller for brands including Apple, Active Storage, Archiware, Sonnet Technologies, Tandberg (now Overland Storage), Vicom/Loxoll, VideoNext, Meraki.
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Founder, Consulting EngineerIt Macone Jan 2001 - Dec 2008Chile, ArgentinaIn charge of business development and Professional Services. Serving customers in education, government and corporate integrating Apple technologies in IT heterogeneous environments. -
Mis ManagerCromos S.R.L. Aug 1990 - Apr 1996Responsible for the purchase, deployment and integration of IT prepress solutions. Liaison to corporate customers, commercial printing partners and technology providers.Responsible for the integration and support of business platform based on Apple, UNIX, Windows, AGFA, Linotype and Scitex technologies.
Federico Deis Skills
Frequently Asked Questions about Federico Deis
What company does Federico Deis work for?
Federico Deis works for Mobidelio
What is Federico Deis's role at the current company?
Federico Deis's current role is Director, Customer Platform Experience and IT Support Services.
What is Federico Deis's email address?
Federico Deis's email address is fd****@****mac.com
What are some of Federico Deis's interests?
Federico Deis has interest in Apple Servers, New Technology, Integration Strategies, Windows Servers, Integrating Apple Products, Music, Deployment Strategies.
What skills is Federico Deis known for?
Federico Deis has skills like Active Directory, Ios, Virtualization, Enterprise Software, Backup Solutions, Mobile Device Management, Information Security, Solution Architecture, Vmware, Windows Server, Client Management, Technology Integration.
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