Program Management of HR systems consolidation into a single, digital platform

A project to open and develop from scratch the Italian branch of one of the most relevant European multinationals operating in the business of HR outsourcing services. In particular: - Organisation of the branch from scratch, on the three main components (people, processes, and technology), and activation of the links with the parent company in Antwerp- Business development, design, and marketing of products/services- Development of local marketing activities coordinated with the parent company- Sales and acquisition of first customers

Project to study and launch an innovative company in art conservation and digitization.

Director HR Outsourcing Line of Business, managing reorganization and cultural transformation of the division, while balancing the magic triangle: happiness of clients, happiness of employees, happiness of shareholders

Optimization of business processes to improve productivity and quality, program management for new clients start-up

Reorganize Client Service BU to improve clients’ satisfaction and meet Service Level AgreementBring cooperation between the In-Country team and the offshored team in Prague to a productive steady state.Development of business solutions to enrich service portfolio.Manage key accounts, improve cross selling, support sales with new lead, coordination of technical support team.

Achievements: Reorganise a BU start-up focused to serve small companies (50-300 employees) Review the business model of the BU to achieve revenues and profitability (1 Million € of recurring revenue achieved in one year, as planned).Redefine the cooperation with the external provider of the technical platform (Wolters Kluwer Italy) to improve the level of the solution offeredBoost clients portfolio working with Sales & Marketing (customer base tripled and new services delivered, as planned).Consistent improvements in overall clients’ satisfaction (+30 points in the “Net Promoting Score -NPS - method used to measure clients’ satisfaction).

Achivements: sustainable growth of the BU revenue and margin; improve and maintain clients’satisfaction; support Sales and Marketing to acquire new clients; employees’ satisfactionRevision of BU organisation to improve service quality and make it consistent across teamsClients’ porfolio doubled in three yearsGrowth of revenues and margin achieved, according to Country objectivesManagement of key accounts to strenghten long-term relationshipsActive cooperation with the team dedicated to build an Off-Shored Service Centre in TunisCooperation with Sales & Marketing in pre-sales activitiesPublic speaker for ADP in events and conferencesFrom June 2008 to July 2009, I also managed the Time & Labor Management BU and the "Beyond Payroll" Team for all ADP clients Achievements: Start-up of Time and Labor Management Solution Offshore Service CentreManage the BU dedicated to Time and Labor Management, serving all ADP clients (from medium to large enterprises)Support to the design and implementation of the start-up of the Offshored Centre in Tunis, cooperating with local management.Foster the adoption of a CRM system to track issues and clients’ request.In one year, organization improved and stabilized; clients more satisfied, P&L under control.

Manager Financial ServicesAchievements: acquisition of nnew clients while meeting sales objectives and contracts profitability.Sales of projects in Banking.Monitor transition from sales to delivery to guarantee contracts’ objectives and projects’ profitability.Manage clients’ relationships while cross-selling new solutions. Development of solutions offered.Improvement of brand awareness.Bid and Sales of projects in banks in Italy and Switzerland on different areas of interest (support system to private bankers, content management, B2Band B2C services, travel management, hosting of services).Process owner for ISO 9000 certification.Public speaker in events and conferences.Partner of the company from 2003

Manager Financial Services and Member of the GM OfficeDuring this period I tried to start-up again the CTP Business in Italy after they developed projects in Italy thru the English and Swiss branches.I left the company some months after Novell acquired CTP to build a consulting practice.

Achievements: Demonstrate the strategic value of Microsoft technologies in large enterprises thru design and implementation of mission-critical projects while improving Microsoft reputation as a high tech market leader in Banking.Sales and development of mission-critical projects in many main Italian Banks/Financial Services ProvidersAreas of interest: branch office systems, bank datawarehouse, internet trading, Italian payments network, loan management, e-commerce, intranets, EIS, DSS,.. Direct responsibility of a team of 30 consultants and complex projects (up to 50 people). In 1997, management of a pan-european task-force to support sales of projects in Greece, Portugal, Spain and Sweden based on the frameworks developed in Italian projects.From 1993 on, cooperations with different teams in Microsoft Headquarters in Seattle (USA) to promote the development and the adoption of an Open Services Architecture for Banking across multiple hardware and software vendors and, after one year, development of the “Microsoft Solution Framework” – a software development “Agile” methodology based on the best practices used in Microsoft labs in Redmond.Development and management of relationships with different IT companies to build a large partner network committed to implement and sell solutions based on Microsoft products in Banking. Public speaker in events and conferences.

Role: Project Manager.Main achievements: Responsible of the technology infrastructure in the project of the very first LAN-based branch system on IBM OS/2. Software Development.Team Leader of a small team of developers (5 people).Member of the “Observatory for Artificial Intelligence Applications in Banking” in Università Cattolica.Public speaker in events and conferences.

Role: Consultant.Activities: Analyst and Programmer.Development of programs in Cobol, Prolog, LISP.Systems installation in CED Borsa.1 months of training in St.Charles (Chicago).