Federico Florez

Federico Florez Email and Phone Number

Director of Service Delivery @ The Functionary
El Salvador
Federico Florez's Location
El Salvador, El Salvador
Federico Florez's Contact Details

Federico Florez work email

Federico Florez personal email

About Federico Florez

I am a Sales and Customer Service Professional with 19 years experience in:Director of Sales and Service Operations Management, long lastin Client Relations ,coaching and results. With ample experience in different verticals, I am empowered to drive top results and top employee environment both at the same time. In my past job experiences I have been able to build positive relationships with cross functional teams that lead to long lasting team and client collaborations.I am open to work both in brick and mortar environment and in a virtual environment, and also open to relocate.Personally I am devoted to my family, which is my main driver to give it all towards my growth and performance

Federico Florez's Current Company Details
The Functionary

The Functionary

View
Director of Service Delivery
El Salvador
Employees:
371
Federico Florez Work Experience Details
  • The Functionary
    Director Of Service Delivery
    The Functionary
    El Salvador
  • Freelance
    Insurance Broker
    Freelance Apr 2024 - Present
  • Bpo Operations Director
    Bpo/Operations Director
    Bpo Operations Director Dec 2023 - Apr 2024
  • Concentrix
    Director Site Operations
    Concentrix Oct 2018 - Dec 2023
    Newark, California, Us
  • Convergys
    Site Director
    Convergys Jun 2015 - Dec 2023
  • Stream Global Services
    Service Delivery Manager
    Stream Global Services Jul 2012 - Jul 2015
    Eagan, Mn, Us
  • Stream Global Services
    Sr. Sales Manager
    Stream Global Services Nov 2008 - Jul 2012
    Eagan, Mn, Us
    Control, supervision and communication of Coaching of sales managers regarding their performanceSales Incentive Plan and its resultsProper staffing of Dell EL Salvador sales force Seat planning and space organization within the sales floor
  • Dell
    Pl
    Dell 2005 - 2008
    Round Rock, Texas, Us
  • Cinemark El Salvador
    Assistant Operations Manager
    Cinemark El Salvador Jan 2000 - Jan 2003
    General personnel supervision and day-to-day operations within the theater complexIn charge of maintaining optimal levels of general customer service Cinemark Metrocentro maintained the highest volume of visitors in the country for 2 years in a rowSales goals were reached during the 2001-2003 periodIn charge of general machinery maintenance programs
  • Tarjetas Acceso De El Salvador
    Assistant Manager
    Tarjetas Acceso De El Salvador Jan 1998 - Jan 2000

Federico Florez Skills

Coaching Customer Service Sales Management Strategic Planning Planning Development Of Teams Motivational Interviewing Call Centers Project Planning Sales Operations Strategy Team Building Management Project Management Negotiation Training Program Management Analysis Sales Leadership Sales Process Teamwork Customer Experience Outsourcing Customer Satisfaction Team Leadership

Federico Florez Education Details

  • Universitat De Barcelona
    Universitat De Barcelona
    Marketing
  • Universidad Centroamericana 'José Simeón Cañas'​
    Universidad Centroamericana 'José Simeón Cañas'​
    Business Administration
  • Escuela Americana
    Escuela Americana
    Fisico Matematico

Frequently Asked Questions about Federico Florez

What company does Federico Florez work for?

Federico Florez works for The Functionary

What is Federico Florez's role at the current company?

Federico Florez's current role is Director of Service Delivery.

What is Federico Florez's email address?

Federico Florez's email address is fe****@****gys.com

What schools did Federico Florez attend?

Federico Florez attended Universitat De Barcelona, Universidad Centroamericana 'josé Simeón Cañas'​, Escuela Americana.

What are some of Federico Florez's interests?

Federico Florez has interest in Social Services, Children.

What skills is Federico Florez known for?

Federico Florez has skills like Coaching, Customer Service, Sales Management, Strategic Planning, Planning, Development Of Teams, Motivational Interviewing, Call Centers, Project Planning, Sales Operations, Strategy, Team Building.

Who are Federico Florez's colleagues?

Federico Florez's colleagues are Carelle Nganha, Anayeli Tapia, Bilhan Vargas, Santiago Pérez, Stephany Fuentes, Kenia Gonzalez, Angel Soto.

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